Digital Content Manager Resume Example

People and Team Management

• Strategically realign, rebrand, and manage remote team of writers to increase team engagement, job satisfaction, productivity, and retention and deliver improved ROI, flexibility, and professional competencies, resulting in zero staff or budget reductions in the last 6 quarters
• Creatively design growth opportunities and scale resources during a challenging fiscal year
• Serve on Global System Engineering Culture Board as manager representative, on New Hire/Onboarding culture sub-committee as sponsor, and on Professional Exchange culture sub-committee as lead

Strategic Initiatives

• Lead content transformation initiative to move to modular, topic-based authoring, accelerating reuse and ROI
• Migrate 10,000+ page content library to new CMS without missing any quarterly SLAs or adding headcount
• Lead change management and communications efforts to build support among leadership and peers for major initiatives and process changes
• Lead design and technical requirements discovery, documentation, story writing, and prioritization for content platform innovation
• Drive focus on user experience through research and feedback, data and analysis, and information architecture and content strategy
• Manage budget for operating expenses and special projects

Content Management and Governance

• Curate library of over 300 technical sales assets, covering Cisco product portfolio, aligned to personas throughout the customer lifecycle
• Manage integration between Cisco IT and bespoke platforms and applications and ensure content adheres to metadata standards, increasing findability, reporting capabilities, and usability
• Implement best practices for content governance, including transparent project reporting, regular audits, remediation, usage tracking, EOL procedures and stakeholder communication
• Provide publishing, metadata strategy, UX strategy, and platform support to other content groups
• Work cross-functionally to discover new opportunities to collaborate, automate, and integrate content and UX