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Digital Content Manager Resume Example

Resume Score: 80%

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JJ
DIGITAL CONTENT MANAGER
Professional Summary

Innovative people leader and content manager with a working knowledge of what it takes to develop, deliver, and maintain exceptional content experiences while building a high-performing team. Successful track record in transforming remote resources into cohesive, adaptable teams that consistently deliver quality, timely content and stellar customer service to stakeholders. Passionate about using data to drive decisions and unearthing new ways to improve automation, scale, and ROI.

Work History
Cisco Systems - Digital Content ManagerRTP, NC07/2019 - Current

People and Team Management

  • Strategically realign, rebrand, and manage remote team of writers to increase team engagement, job satisfaction, productivity, and retention and deliver improved ROI, flexibility, and professional competencies, resulting in zero staff or budget reductions in the last 6 quarters
  • Creatively design growth opportunities and scale resources during a challenging fiscal year
  • Serve on Global System Engineering Culture Board as manager representative, on New Hire/Onboarding culture sub-committee as sponsor, and on Professional Exchange culture sub-committee as lead

Strategic Initiatives

  • Lead content transformation initiative to move to modular, topic-based authoring, accelerating reuse and ROI
  • Migrate 10,000+ page content library to new CMS without missing any quarterly SLAs or adding headcount
  • Lead change management and communications efforts to build support among leadership and peers for major initiatives and process changes
  • Lead design and technical requirements discovery, documentation, story writing, and prioritization for content platform innovation
  • Drive focus on user experience through research and feedback, data and analysis, and information architecture and content strategy
  • Manage budget for operating expenses and special projects

Content Management and Governance

  • Curate library of over 300 technical sales assets, covering Cisco product portfolio, aligned to personas throughout the customer lifecycle
  • Manage integration between Cisco IT and bespoke platforms and applications and ensure content adheres to metadata standards, increasing findability, reporting capabilities, and usability
  • Implement best practices for content governance, including transparent project reporting, regular audits, remediation, usage tracking, EOL procedures and stakeholder communication
  • Provide publishing, metadata strategy, UX strategy, and platform support to other content groups
  • Work cross-functionally to discover new opportunities to collaborate, automate, and integrate content and UX
Cisco Systems - Senior Technical WriterRTP, NC12/2014 - 07/2019
  • Designed and managed information architecture and content strategy for stretch project
  • Managed the content migration strategy to move to structured authoring with dynamic, on-demand delivery via custom platform
  • Guided project based on UX research findings
  • Created and managed multiple release cycles, project calendars and internal/external channels to publish and promote timely content
  • Maintained content library metadata for enterprise use and SEO
  • Collaborated cross-functionally with subject matter experts to gather source material and troubleshoot issues
  • Distilled information into consumable, relatable, visually appealing deliverables, including proposals, white papers, tech briefs, and demo guides
  • Supported Cisco sales portfolio, including IoT, Security, Data Center, Cloud, and Customer Experience (CX) professional services
Technica Editorial - Technical Editor & Marketing LeadCarrboro, NC12/2013 - 11/2014
  • Developed and implemented brand and marketing strategy
  • Analyzed RFPs and prioritized new business opportunities
  • Managed requirements and coordinated with design team on logos, graphics, and sales collateral
  • Reviewed technical and scientific content prior to publication
  • Managed collaborative peer review and chapter submission processes
Topaz Shared Services - Corporate Communications DirectorDurham, NC08/2012 - 10/2013
  • Developed and managed corporate communication strategy, goals, KPIs, and initiatives
  • Developed, reviewed, and managed inter-departmental and customer-facing documentation strategy, governance, and development lifecycle
  • Designed, implemented, and managed document standards and content repositories
Skills
  • People leadership & team building: employee engagement & remote team management; resource & performance planning; professional development, mentoring, & training
  • Content lifecycle management: strategic content planning through asset retirement & archival
  • Resource and project management with Agile & Waterfall methodologies
  • Stakeholder management
  • KPI development, tracking, & reporting
  • User research & experience (UX)
  • Content management, content strategy, & information architecture
  • Content automation & reuse
  • Modular authoring & omni-channel publishing
  • Project & program management

Tools

  • Asset Management: Astoria; Adobe Experience Manager (AEM); Cisco WEM; Wordpress; DocCentral; SharePoint; Box
  • Project Management: Aha!; Jira; GitHub; Rally; SmartSheet
  • Topic-Based Writing: DITA/XML; oXygen; AEM XML Add-On
  • Other: Adobe Creative Suite; Microsoft Office; Basic HTML, CSS, SEO
Education
05/2016North Carolina State UniversityRaleigh, NCMaster of Science: Technical Communication
  • Awarded Faculty's Outstanding Capstone Award
  • Coursework in management, user experience research, and adult learning
North Carolina State UniversityRaleigh, NCBachelor of Arts: Communication - Public Relations
  • Graduated summa cum laude
  • Interned in corporate communication and employee engagement in a highly regulated industry (pharmaceuticals)
  • Interned in media relations and reputation management
North Carolina State UniversityRaleigh, NCBachelor of Arts: Women's & Gender Studies
  • Graduated summa cum laude
  • Coursework in cross-cultural communication, diversity and inclusion
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cisco Systems
  • Technica Editorial
  • Topaz Shared Services

School Attended

  • North Carolina State University

Job Titles Held:

  • Digital Content Manager
  • Senior Technical Writer
  • Technical Editor & Marketing Lead
  • Corporate Communications Director

Degrees

  • Master of Science : Technical Communication
    Bachelor of Arts : Communication - Public Relations
    Bachelor of Arts : Women's & Gender Studies

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