Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Employee-focused Human Resources Specialist with detailed knowledge of organizational human resources policies, services and practices. Essential facilitator of key operational details relevant to company onboarding and exit procedures, assisting employees with smooth transitions on either end. Cross-functional communicator adept at analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership.

  • Microsoft Office (Powerpoint, Word, Excel, and Outlook)
  • Various Systems (Empowhr, PARS, Epic, Mainframe, USA Staffing, eOPF, NFC, eTracker, Retirement calculator, and WebTA.
  • Leadership
  • Teamwork
  • Time Management
  • Communication
  • Smartsheet
  • Payroll and benefits administration
  • Confidential document control
  • Employee relations
7/1/20 to Current DHS/CISA/OCHCO HR Assistant Vca Antech, Inc. | Carthage, NC,
  • Reviews Notification of Personnel Actions (SF-50's) for accuracy and completeness.
  • Research, review, and code various Personnel Actions (SF-52's) Promotions, career conditional, provisional, reassignment, transfer, reinstatement, and excepted services using the GPPA.
  • Ensures all task-specific data is accurate, current and documented.
  • Process actions in the processing cycle using various systems such as Empowhr and Epic while using the GPPA.
  • Prepares Request for Preliminary Employment Data (SF-75).
  • Determines veteran's preference and calculate service computation date for Leave and reduction in Force in accordance with Veterans Guide.
  • Utilizes a wide range of HR practices, laws, regulations and policies to code, review, input and process personnel actions.
  • Creates and initiates historical action corrections using.
  • Processed uploads supporting documentation as required to employee eOPFs and reviews for accuracy and data integrity.
  • Assist hiring managers with the on boarding of new employee by providing information such as work location, supervisors, work equipment, and other necessities.
  • Identifies errors, confirms correct information and process the correct errors in the database.
  • Use computer software to assist staff in tasks such as writing business procedures, designing flow charts, creating and maintaining spreadsheets or databases, designing data analysis and charts, creating/editing reports or briefing materials, new employee notification letter, and award notification memo.
  • Utilizes several systems such as USA Staffing, EmpowHR, PARS, Epic, eOPF, National Finance Center (NFC) (IRIS, History Transaction, and Restricted Data), and Mainframe.
  • Research and Review work certificates to determine eligibility for applicants' job.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Conducts research and provides technical answers to inquiries from employees and officials related to the processing and compensation.
  • Basic payroll inquiries such as insuring all employees' timecards are submitted in a timely manner; coordinates directly with payroll or automated system helpdesk to solve unusual problems or issues.
  • Process employee’s withholding in accordance with state reciprocal agreement, veteran residence, and dependents.
  • Process health benefits and TSP in accordance with the benefits guide and accurate documentation.
  • Communicates with staffing specialist on personnel actions that are not align with Guide to Processing Personnel Action (GPPA)
  • Ensures all required documents are filed in the respective employee’s Electronic Official Personnel Folder (e-OPF)
07/2019 to 07/2020 USDA/ Forest Service HR Processor Assistant Turn5 Inc | Akron, OH,
  • Review and process Vet preferences Review and process SCD leave for onboarding personnel.
  • Completes transactions and tasks specific to client needs ensuring all Service Level Agreement mandates and timeframes are met as detailed in Standard Operating Procedures (SOPs).Ensures all task-specific data is accurate, current and documented.
  • Codes/reviews SF-52, Requests for Personnel Action documents.
  • Inputs work actions and updates to SF-52 tracker.
  • Process actions in advance of the processing cycle.
  • Inputs work actions and updates to SF-52 tracker.
  • Creates and initiates historical action corrections.
  • Builds positions and creates staffing numbers in EmpowHR.
  • Uploads SF-52 and supporting documentation as required to employee eOPFs and reviews for accuracy and data integrity.
  • Identifies errors, confirms correct information and corrects errors in the database.
  • Reviews records (pay/position/personnel) in support of audits and quality control work and initiates corrections when applicable.
  • Manages physical and electronic mailboxes ensuring correspondence is routed to the appropriate official.
  • Participates in special projects as identified by HR Management.
  • Fulfills other elated PAR tasks as assigned by HR Management.
  • Knowledgeable of the following systems: eOPF, EmpowHR, National Finance Center (NFC) (IRIS, History Transaction, and Restricted Data), HR Help and eTracker.
11/2017 to 05/2019 CSR Town Of Flower Mound | Flower Mound, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine Claire methods to resolve service and billing issues.
09/2015 to 08/2017 Customer Service Representative Walmart/JP Morgan Chase | City, STATE,
  • Responsibilities included holistic clerical support for Retail and Financial Instiutions, specifically pertaining to establishing and maintaining business relationships with clients and team members.
  • Ensured the protection of HR and company documents.
  • Completed financial documents to ensure accuracy of transactions.
  • Tracked shipments for timely deliveries.
  • Created, tracked, and administrated client invoices and payments.
04/2007 to 03/2013 Firefighter U.S. Navy | City, STATE,
  • Gathered data, organized and analyzed information.
  • Performed routine security checks.
  • Responded to emergency situations.
  • Assisted with diagnosis of issues to determine resolution.
  • Responsible for handling potential employees and their application package.
  • Reviewed documents for validity and specific requirements.
  • Trained new recruits and ensured a high level of performance.
  • Maintained official folders and created daily security reports.
  • Provided direct report with status reports.
  • Ensured gathering and safe delivery of necessary supplies for deployed troupes.
  • Investigated potential safety hazards and safety inspections Last Updated: 02/20/2020 1.
Education and Training
Expected in Bachelor of Science | Psychology University of Phoenix, San Diego, CA GPA:
Expected in High School Diploma | Dublin High School, Dublin, GA GPA:

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School Attended

  • University of Phoenix
  • Dublin High School

Job Titles Held:

  • DHS/CISA/OCHCO HR Assistant
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  • Bachelor of Science
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