developmental pediatrics coordinator resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Healthcare Coordinator with over 10 years of experience caring for patients through regular checkups, medication, exams and lifestyle interviews. Documented changes in patient's health throughout care and noted any concerning changes in condition. Recommended and referred patients to other specialized healthcare providers depending on condition.

  • Customer Service
  • Communication
  • Ability to Work Under Pressure
  • Time Management
  • Conflict Resolution
  • Leadership
  • Foreign Language ( Spanish)
  • Team Lead
  • Microsoft
  • EMR ( eCW, EPIC, Allscripts, Cerne)
  • Billing/Insurance
  • Passport OneSource
  • Bilingual
  • Billing
  • Microsoft Excel
  • Microsoft Office
  • Receptionist
  • Sales
  • Scheduling
  • Training
  • Medical Terminology
  • Medical Records
  • Medical scheduling
  • Medical office experience
  • EMR systems
  • Interpretation
  • Insurance verification
  • Medical receptionist
  • Assessments
  • Electronic Medical Records: Best Practices — Highly Proficient
  • Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Full results: Highly Proficient
  • Development in any professional field.
  • Team Building
  • Project oversight
  • Training and mentoring
  • Relationship building and retention
Work History
03/2020 to Current Developmental Pediatrics Coordinator Aveanna Healthcare | Boyertown, PA,
  • Manage provider schedules: Open, close, revamp
  • Manage waitlist for New Patients in developmental pediatric department for over 300 patients.
  • Route clinical concerns to appropriate personals
  • Register New patients, verify insurance, obtain referrals if needed.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Communicated with patients, ensuring that medical information was kept private.
  • Scheduled appointments, managed pre-certifications and verified insurance coverage.
  • Communicated with insurance companies and negotiated to secure payment for medical treatment.
  • Order supplies and maintain up to date inventory check-lists
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
05/2018 to 03/2020 Patient Care Representative Aveanna Healthcare | Breinigsville, PA,
  • Registers patients for outpatient services, ensuring that complete and accurate information is obtained
  • Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database
  • Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules
  • Obtains insurance referrals, attaches and scans to patients chart
  • Accountable for efficient operation of front desk and reception function for clinic or outpatient department
  • Serves as first point of contact for patients and visitors and determines purpose of visit
  • Answers and screens telephone calls and takes accurate messages
  • Responds to inquiries and provides appropriate information or refers to staff member
  • Routes medical records to referring providers through EPIC and Treat Space
  • Provides variety of administrative and clerical support to facilitate smooth operation of clinic or department
  • Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines
  • Performs variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail
  • Monitors office supplies and forms and ensures that sufficient quantity is on hand at all times.
  • Scheduled approximately 100 patients per week and made reminder calls
12/2016 to 05/2018 Patient Care Representative Virginia Hospital Center | City, STATE,
  • Schedules, meets, greets, and registers patients in friendly, courteous, and professional manner
  • Answers and routes telephone calls and messages
  • Coordinates insurance verification and prior-authorizations
  • Takes payments and completes daily batches
  • Maintains medical records and prepares charts for clinic sessions
  • Provides assistance as needed to Physicians, Practice Administrator, and clinical staff
  • Completes H.I.M requests
  • Manages inventory of office and medical supply, places orders when necessary
  • Assisted Physicians with Spanish Interpretation ( non- certified)
  • Assisted in managing Ketogenic weight loss program
  • Scheduled approximately 200 patients per week and made reminder calls
  • Liaised between hospital departments to facilitate effective communication
  • Screened patients for financial assistance and aided in preparing required funding documents
  • Reviewed each step of patient care and made proactive adjustments to avert issues
  • Responded to patient queries and concerns concerning insurance coverages and deductibles
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations
  • Scheduled approximately 80 patients per week and made reminder calls
04/2012 to 12/2016 Medical Call Center Receptionist Mount Vernon Internal Medicine | City, STATE,
  • Schedule and confirm patient appointments
  • Check-in patients, collecting all personal, medical, and insurance information necessary
  • Input all patient information into computer database and file confidentially
  • Provide secretarial services such as copying, faxing, filing, sorting mail, etc
  • Track inventory of office and medical supplies, and place orders when necessary
  • Receive deliveries and put away all supplies in appropriate places
  • Answers phone calls, answer clinical questions and concerns, transfer calls, or take messages
  • Patient appointment confirmations via phone or email
  • Process statements, insurance paperwork, and payments
  • Updates patient records and ensured confidentiality
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Hears and resolve complaints from customers or public
  • Enroll individuals to participate in programs and notify them of their acceptance
  • Completes medication documentations and submits medication to proper pharmacies
  • Completes H.I.M requests from patients, practices, lawyers
  • Managed over 300 customer calls per day.
  • Maintained energy and enthusiasm in fast-paced environment
  • Participated in team-building activities to enhance working relationships
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Improved operations through consistent hard work and dedication
  • Demonstrated respect, friendliness and willingness to help wherever needed
Expected in 2023 to to Bachelor's of Health Science | Health Sciences Stratford University, Woodbridge, VA, GPA:
Expected in 2009 to to High school | Falls Church High School, Falls Church, VA GPA:
  • American Red Cross Basic Life Support Training - 04/19/201 - 04/30/2023
Native or Bilingual

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Resume Overview

School Attended

  • Stratford University
  • Falls Church High School

Job Titles Held:

  • Developmental Pediatrics Coordinator
  • Patient Care Representative
  • Patient Care Representative
  • Medical Call Center Receptionist


  • Bachelor's of Health Science
  • High school

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