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deskside support imac technician resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile

Desktop Support Analyst with strong background in providing end user support to clients. Seeking a challenging position in which my skills and commitment to professional excellence will be of utmost value and provide opportunities to expand upon existing skill base.

Qualifications
  • Microsoft Certified Systems Engineer (MCSE) with Specialization in TCP/IP and Internet Information Server (IIS).
  • Win 7/Win 10/MAC OS
  • Microsoft Office 2010/2013, Outlook, Visio, Project and Lotus Notes/IE 11
  • Bloomberg / Tradeweb / Crystal Reports / Matlab
  • Desktop / Application /Network troubleshooting
  • Remote access(VPN), Bomgar, Wireless internet /Airwatch/ Tokens
  • ServiceDesk Plus / Remedy
  • Blackberry / Mobile Support
  • Active Directory / Enterprise Directory/ SCCM
Education
Microsoft Certified Systems Engineer (MCSE) , Expected in 1999 Certificate : - GPA :
Merit Technical Institute Newark, NJ Expected in 1998 Certificate Of Completion : Computer Networking - GPA :
Obafemi Awolowo University Ile-ife, Expected in 1992 Master of Science : Architecture - GPA :
Experience
Belvedere Trading - Deskside Support / IMAC Technician
Chicago, IL, 06/2016 - Current
Responded to various Client requests created in Remedy. Resolved tickets and documented the resolution.
Set up equipment for employee use. Ensured functionality and connectivity to the network.
Assisted Clients with software, hardware and proprietary application issues. Installed proprietary applications via SCCM.
Conducted computer diagnostics to investigate and resolve problems.
Re-imaged and configured Lenovo IBM laptops for Client Deployment.   Setup of New Hires and Deletions according to established procedures. 
Completed onboarding and offboarding processes.
Assisted Client with mobile device issues.
Did Shell swaps, laptop upgrades and deployed to Clients with hardware or software issues.
Updated asset inventory. Reconciled assets. Retired and disposed of obsolete assets. 




Belvedere Trading - Desktop Support Analyst
Boulder, CO, 03/2003 - 04/2016

Responded to user requests created in the ticketing system (ServiceDesk Plus) for assistance with issues relating to hardware, software, applications and network connectivity, and documented the resolution.

Set up and deployed PCs and laptops for employee use. Installed and and configured software prior to deployment. Configured ODBC data sources for access to various applications.

Resolved access and connectivity issues with proprietary applications running on Stand-Alone devices belonging to external vendors.

Used Access Control Systems to monitor, track and reconcile hardware inventory.

New user onboarding, set up hardware and created requests in Kinetics for access to the network, shared drives, folders and e-mail.

Resolved technical issues using Bomgar as a remote access platform.

Assisted in the Implementation of software and hardware upgrades of devices.

Submitted Kinetics requests for user access to various applications, databases, folders, shared drives and e-mail as requested and validated access.

Bank Of New York - Desktop Support Analyst (2nd Level)
City, STATE, 09/2001 - 2003

Responded to trouble tickets / phone calls by end users for hardware, software, application and network connectivity issues.

Installed and configured Lotus notes ID files, set up archiving and reset notes password.

Installed and configured user access to NT domain and Novell Netware through DNS and DHCP.

Configured Printers using TCP/IP and NDPS. Resolved Printer issues.

Resolved hardware issues on the desktop, replaced hard drives, motherboards, CPUs memory NIC Cards.

Reimaged PCs using Norton Ghost Symantec 7.0 locally, Peer to Peer or via the network with TCP/IP.

Installed Norton Antivvirus software with updates from the parent server. Ran virus scans and deleted infected files.

Installed and configures various proprietary applications specific to the Bank.

ABN AMRO Bank - Desktop Support Analyst
City, STATE, 02/2000 - 08/2001

Resolved problem calls dispatched by the Central Helpdesk via TIVOLI and Remedy.

Installed and configured Windows NT Workstation including setting up user accounts, granting permissions and enabling security.

Installed and configured IBM laptops for Remote Access using the IBM global dialer and Citrix Winframe client.

Configured Lotus Notes for Remote access and did replication of mail to the local database from the notes server.

Installed and configured various proprietary applications such as EXTRA, RUMBA, INTELLITRACS, PRIME and PC Anywhere.

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Resume Overview

School Attended

  • Microsoft Certified Systems Engineer (MCSE)
  • Merit Technical Institute
  • Obafemi Awolowo University

Job Titles Held:

  • Deskside Support / IMAC Technician
  • Desktop Support Analyst
  • Desktop Support Analyst (2nd Level)
  • Desktop Support Analyst

Degrees

  • Certificate
  • Certificate Of Completion
  • Master of Science

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