Desktop Support Analyst with strong background in providing end user support to clients. Seeking a challenging position in which my skills and commitment to professional excellence will be of utmost value and provide opportunities to expand upon existing skill base.
Responded to user requests created in the ticketing system (ServiceDesk Plus) for assistance with issues relating to hardware, software, applications and network connectivity, and documented the resolution.
Set up and deployed PCs and laptops for employee use. Installed and and configured software prior to deployment. Configured ODBC data sources for access to various applications.
Resolved access and connectivity issues with proprietary applications running on Stand-Alone devices belonging to external vendors.
Used Access Control Systems to monitor, track and reconcile hardware inventory.
New user onboarding, set up hardware and created requests in Kinetics for access to the network, shared drives, folders and e-mail.
Resolved technical issues using Bomgar as a remote access platform.
Assisted in the Implementation of software and hardware upgrades of devices.
Submitted Kinetics requests for user access to various applications, databases, folders, shared drives and e-mail as requested and validated access.
Responded to trouble tickets / phone calls by end users for hardware, software, application and network connectivity issues.
Installed and configured Lotus notes ID files, set up archiving and reset notes password.
Installed and configured user access to NT domain and Novell Netware through DNS and DHCP.
Configured Printers using TCP/IP and NDPS. Resolved Printer issues.
Resolved hardware issues on the desktop, replaced hard drives, motherboards, CPUs memory NIC Cards.
Reimaged PCs using Norton Ghost Symantec 7.0 locally, Peer to Peer or via the network with TCP/IP.
Installed Norton Antivvirus software with updates from the parent server. Ran virus scans and deleted infected files.
Installed and configures various proprietary applications specific to the Bank.
Resolved problem calls dispatched by the Central Helpdesk via TIVOLI and Remedy.
Installed and configured Windows NT Workstation including setting up user accounts, granting permissions and enabling security.
Installed and configured IBM laptops for Remote Access using the IBM global dialer and Citrix Winframe client.
Configured Lotus Notes for Remote access and did replication of mail to the local database from the notes server.
Installed and configured various proprietary applications such as EXTRA, RUMBA, INTELLITRACS, PRIME and PC Anywhere.
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