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DEPT. MANAGER Resume Example

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DEPT. MANAGER
Summary

Business-conscious individual offering over 6 years working as Department Manager in retail sector. Focused, enthusiastic and offering highly effective skills in creating optimal strategies and mentoring employees.

Skills
  • Managerial experience
  • Skilled manager
  • Effective Retail Sales Manager
  • Manager coaching and training
  • Collaborative manager
Experience
August 2018
to
Current
WALMARTKearny, NJDEPT. MANAGER
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coached, trained and mentored new team members and manager trainees.
  • Delegated work to staff, setting priorities and goals.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Worked closely with sales associates to complete tasks.
  • Followed all safety protocols and company processes and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
May 2016
to
July 2018
WalmartHouston, TXDEPT. MANAGER
  • Balanced workloads to meet targets without overtaxing employees.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Partnered with ASSISTANT MANAGERS to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
April 2014
to
December 2016
SHOE EXPO INCHouston, TXStore Manager
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Processed shipments and maintained stock shelf organization.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained and managed team of 10-12 associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw daily cash register operations and cash management and kept errors at 0% rate by implementing [Type] system.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Provided direction and instruction to associates on variety of tasks, including STOCKING and MANAGING.
  • Created attractive store displays to generate customer interest and boost sales.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Enforced adherence to policies, standards and security protocols.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
  • Maintained daily record of all transactions.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Counted cash drawers and made bank deposits.
  • Addressed customer inquiries and resolved complaints.
  • Conducted 90 days staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Education and Training
2015
EVERTON COLLEGE Houston, TXGED
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Resume Overview

Companies Worked For:

  • WALMART
  • Walmart
  • SHOE EXPO INC

School Attended

  • EVERTON COLLEGE

Job Titles Held:

  • DEPT. MANAGER
  • Store Manager

Degrees

  • GED

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