DEPT. MANAGER Resume Example
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DEPT. MANAGER
Summary
Business-conscious individual offering over 6 years working as Department Manager in retail sector. Focused, enthusiastic and offering highly effective skills in creating optimal strategies and mentoring employees.
Skills
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Experience
August 2018
to
Current
Dollar TreeFort Walton Beach , FLDEPT. MANAGER
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Coached, trained and mentored new team members and manager trainees.
- Delegated work to staff, setting priorities and goals.
- Greeted and assisted all customers daily in high-traffic retailer.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Worked closely with sales associates to complete tasks.
- Followed all safety protocols and company processes and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
May 2016
to
July 2018
WalmartCity , STATEDEPT. MANAGER
- Balanced workloads to meet targets without overtaxing employees.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Partnered with ASSISTANT MANAGERS to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Enforced safety rules and other policies to protect employees and minimize company liability.
April 2014
to
December 2016
SHOE EXPO INCCity , STATEStore Manager
- Assessed, optimized and elevated operations to target current and expected demands.
- Processed shipments and maintained stock shelf organization.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Hired, trained and managed team of 10-12 associates, including evaluating performance and enforcing disciplinary actions.
- Updated store pricing, signage and merchandising based on current promotions.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw daily cash register operations and cash management and kept errors at 0% rate by implementing [Type] system.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Provided direction and instruction to associates on variety of tasks, including STOCKING and MANAGING.
- Created attractive store displays to generate customer interest and boost sales.
- Implemented succession planning by training and developing [Number] associates into leadership positions.
- Enforced adherence to policies, standards and security protocols.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Kept accounts current and funds deposited to keep on-site cash low.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Delivered excellent customer service by greeting and assisting each customer.
- Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
- Maintained daily record of all transactions.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Greeted and assisted all customers daily in high-traffic retailer.
- Counted cash drawers and made bank deposits.
- Addressed customer inquiries and resolved complaints.
- Conducted 90 days staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Education and Training
2015
EVERTON COLLEGE CityGED
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Resume Overview
School Attended
- EVERTON COLLEGE
Job Titles Held:
- DEPT. MANAGER
- Store Manager
Degrees
- GED
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