Organized Dental Treatment Coordinator providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Meticulous experience managing operations for heavily trafficked offices. Detailed patient information organizer, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and highly systematic desk operations. Hardworking Dental Treatment Coordinator that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Diligent in completing assignments and always ready to help team members. Recognized consistently for performance excellence and contributions to success in the Dental industry. Dedicated Dental Treatment Coordinator professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Dental Procedures and Dental codes. Motivated to learn, grow and excel in the Dental field.
- Excellent Oral and Written Skills
- Well Organized
- Team Player
- Excellent Customer Service Skills
- Detail Oriented, Accurate and Efficient Writing
- Strong knowledge of email , scheduling
- Accurate spreadsheets
- Customer and Personal Service
- Prioritize duties efficiently
- Time Management
- Vast experience in increasing sales
- Ability to Multitask
- Excel, Microsoft Outlook, Microsoft Word
- Great Problem Solver
- Data management
- Team leadership
- Self-motivated
- Strong verbal communication
- Project management
- Conflict resolution
- Staff development
- Client assessment and analysis
- Scheduling Patients
- Contacting Doctors
- Experience Referral Coordinator
- Experienced with Diagnosis
- Dental staff support
- Understanding of confidentiality laws
- Insurance billing
- Excellent multitasking capability
- Proficiency in program Dental Intelligence.
- Adept at multi-line phones
- Critical thinking
- Good telephone etiquette
- Dentrix software proficiency
Albuquerque, NM, 04/2018 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients
- Went over very detailed dental treatment plans for a large office with 5 doctors, & 10 dental assistants.
- Work regularly with patients needing IV Sedation for dental treatment.
- Scheduled everything from: Exams, x-rays, standard cleanings as well as scaling & root planing, fillings, crowns, root canals, extractions, flippers, partials, bridges, bone grafts, sinus augmentations, single implants, full mouth implants, implant supported dentures, implant supported bridges, and dentures.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and initiated processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Received and processed stock into inventory management system.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collected payments, sent claims, and set patients up for due consents or Care Credit
City, STATE, 06/2017 - 04/2018
- Achieved promotion from Patient Access Representative to Advanced Scheduling Coordinator after first 90 day period due to performance
- Experience scheduling patients for physical therapy, speech therapy, occupational therapy, wheelchair seating evaluations, Functional Capacity Evaluations and pre work screens
- Handle high volume calls
- Contact referring doctors offices as needed daily to obtain patient diagnosis, order, demographics, insurance, and contact information daily to have them scheduled for their evaluations
- Scheduled patients for correct treatment based on their diagnosis.
- Verify insurance while scheduling patient
- Obtain patient information in their chart
- Verify with referring doctor offices patient status
- Key in new patients new insurance information
- Contact patients via phone, email, and mail
- Help at front desk for check ins, check outs and more scheduling as needed
- Block, change and fix Clinicians schedules as needed or requested
- Meet with managers daily for accurate patient and doctor responses
City, STATE, 03/2013 - 06/2017
- Schedule and confirm appointments for clients, customers, or supervisors.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Vast Experience in Increasing Sales
- Performs Fund Transfers
- Process Stop Payments
- Inquiries about bank deposit products and service charges
- Assist with transactions
- Check Verification requests by third parties
- Research and Resolve customer problems
- Acts as customer Liaison
- Initiate "Reg E" disputes when appropriate including completion of all necessary documents and affidavits
- Balance Customer checkbooks
- Maintain documents and files for branch audit
- Teamwork Orientation Requests
- Coordinates loan documentation preparation
- Provides general customer services to bank customers and account holders
- Schedules appointments and meetings for supported staff
- Performs data entry as needed
- Answers High Volume Calls
- Collect and deposit money into accounts
- Disburse funds from cash accounts to pay bills or invoices
- Keep records of collections and disbursements
- Ensure accounts are balanced
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
- Achieved multiple "Grinny Awards" at my current dental office for exceeding the expectations of upper management, along with our patients as well.
- Successfully & Efficiently managed 5 doctor schedules for a high volume office
- After only 9 months of being a reception for our Dental Practice, i was promoted to the Treatment Coordinator.
- Top Performer, The Palmetto Bank
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School Attended
- Boiling Springs High School
Job Titles Held:
- Dental Treatment Coordinator
- Advanced Scheduling Coordinator
- Client Service Representative/Universal Banker
Degrees
- High School Diploma
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