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Dental Treatment Coordinator Resume Example

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DENTAL TREATMENT COORDINATOR
Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 20+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Skills
  • Supervision
  • Responsible
  • Organization and Time management
  • Planning and Coordination
  • Teamwork
  • Good listening skills
  • Computer skills
  • Clerical
Work History
Dental Treatment Coordinator11/2018 to Current
Company Name – City, State
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized patient files and streamlined operations to improve efficiency.
  • Managed financial documentations such as expense reports and invoices.
  • Completed and filed financial documentation for accounting purposes.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Answer phone calls and messages, scheduling appointments and handling patient inquiries.
Dog Daycare and Boarding Director02/2010 to 08/2018
Company Name – City, State
  • Supported optimal animal health and comfort with frequent bedding changes.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Exercised animals regularly with walks and rigorous play activities.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Worked with up to 100 animals in kennels or daycare setting.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interpreted management directives to define and document administrative staff processes.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for 20 employees.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Codified office structures and processes to promote teamwork and performance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant Retail Manager10/1996 to 03/2009
Company Name – City, State
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw, trained and encouraged 30 employees, promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Managed inventory control, cash control and store opening and closing procedures.
Education
High School Diploma05/1995Southeastern High School- City, State
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Resume Overview

School Attended

  • Southeastern High School

Job Titles Held:

  • Dental Treatment Coordinator
  • Dog Daycare and Boarding Director
  • Assistant Retail Manager

Degrees

  • High School Diploma 05/1995

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