Dental Treatment Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Dental Treatment Coordinator providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Meticulous experience managing operations for heavily trafficked offices. Detailed patient information organizer, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and highly systematic desk operations. Hardworking Dental Treatment Coordinator that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Diligent in completing assignments and always ready to help team members. Recognized consistently for performance excellence and contributions to success in the Dental industry. Dedicated Dental Treatment Coordinator professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Dental Procedures and Dental codes. Motivated to learn, grow and excel in the Dental field.

  • Excellent Oral and Written Well Organized
  • Communication Skills Team Player
  • Excellent Customer Service Skills English Language
  • Detail Oriented, Accurate and Efficient Writing
  • Strong knowledge of email , scheduling, Active Listening
  • and spreadsheets Customer and Personal Service
  • Prioritize duties efficiently Time Management
  • Vast experience in increasing sales
  • Ability to Multitask Excel, Microsoft
  • Outlook, Microsoft Word
  • Great Problem Solver
  • Data management
  • Team leadership
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Conflict resolution
  • Staff development
  • Extremely organized
  • Client assessment and analysis
  • Scheduling Patients
  • Contacting Doctors
  • Experience Referral Coordinator
  • Experienced with Diagnosis

Work History
Dental Treatment Coordinator, 04/2018 to Current
Dental Care AllianceUnion, NJ,
  • Scheduled, rescheduled and cancelled appointments for dental patients
  • Went over very detailed dental treatment plans for a large office with 5 doctors, & 10 dental assistants.
  • Scheduled everything from: Exams, x-rays, standard cleanings as well as scaling & root planing, fillings, crowns, root canals, extractions, flippers, partials, bridges, bone grafts, sinus augmentations, single implants, full mouth implants, implant supported dentures, implant supported bridges, and dentures.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Greeted visitors and initiated processes for clients to streamline patient flow.
  • Coordinated referrals through insurance and other specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Received and processed stock into inventory management system.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Collected payments, sent claims, and set patients up for due consents or Care Credit
Advanced Scheduling Coordinator, 06/2017 to 04/2018
Spartanburg Regional Medical CenterCity, STATE,
  • Achieved a promotion from Patient Access Representative to Advanced Scheduling Coordinator after my first 90 day period due to my performance
  • Experience scheduling patients for physical therapy, speech therapy, occupational therapy, wheelchair seating evaluations, Functional Capacity Evaluations and pre work screens
  • Handle high volume calls
  • Contact referring doctors offices as needed daily to obtain patient diagnosis, order, demographics, insurance, and contact information daily to have them scheduled for their evaluations
  • Scheduled patients for the correct treatment based on their diagnosis.
  • Verify insurance while scheduling patient
  • Obtain patient information in their chart
  • Verify with referring doctor offices patient status
  • Key in new patients new insurance information
  • Contact patients via phone, email, and mail
  • Help at the front desk for check ins, check outs and more scheduling as needed
  • Block, change and fix Clinicians schedules as needed or requested
  • Meet with managers daily for accurate patient and doctor responses
Client Service Representative/Universal Banker, 03/2013 to 06/2017
Palmetto BankCity, STATE,
Vast Experience in Increasing Sales Performs Fund Transfers Process Stop Payments Inquiries about bank deposit products and service charges Assist with transactions Check Verification requests by third parties Research and Resolve customer problems Acts as a customer Liaison Initiate "Reg E" disputes when appropriate including the completion of all necessary documents and affidavits Balance Customer checkbooks Maintain documents and files for branch audit Teamwork Orientation Requests and coordinates loan documentation preparation Processes loan payments Provides general customer services to bank customers and account holders Schedules appointments and meetings for supported staff Performs data entry as needed Answers high volume calls.Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Education
    High School Diploma: , Expected in
    Boiling Springs High School - Springs, SC
    Top Performer, The Palmetto Bank

    Supervised team of [Number] staff members.

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    Resume Strength

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    • Strong Summary
    • Target Job

    Resume Overview

    School Attended
    • Boiling Springs High School
    Job Titles Held:
    • Dental Treatment Coordinator
    • Advanced Scheduling Coordinator
    • Client Service Representative/Universal Banker
    • High School Diploma

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