dental office receptionist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Detailed Dental Receptionist adept at maintaining appointment schedules, handling insurance claims and maintaining clean waiting area and office. Cheerful and professional with very strong computer and bookkeeping skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Tech-savvy and smart, equipped with experience in fast paced environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

  • Patient scheduling
  • Knowledge of dental terminology
  • Insurance Verification
  • Dental staff support
  • Active listening
  • Problem resolution
  • Organization
  • Troubleshooting
  • Work ethic
  • Clerical
  • Team management
  • Leadership
Dental Office Receptionist, 07/2020 to 12/2021
Premise HealthVan Alstyne, TX,
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Verified, updated and entered patient information into system.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Helped patients complete paperwork and explained processes and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Unit Supply Sergeant, 07/2014 to 12/2021
Alta Equipment Group Inc.Calumet City, IL,
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained necessary inventory to meet shipping and receiving demands.
Human Resources Manager, 03/2007 to 07/2014
Mhm Services, Inc.Perry, FL,
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Facilitated strategies planning through productive partnerships with leaders.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Dental Assistant, 12/2000 to 03/2007
US Air Force- Dept. Of DefenseCity, STATE,
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Laid out dental instruments and equipment before procedures.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Gathered medical information, dental health history and vitals from patients.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Education and Training
: Business, Expected in to University of Phoenix - Austin , TX
: Dental Assisting, Expected in 12/2000 to US Air Force Technical School - Wichita Falls , TX
: Logistics And Materials Management, Expected in 12/2014 to Army Logistics University - Fort Lee, VA
: Human Resources Management, Expected in 02/2009 to Army Human Resource, Fort Devens - Boston, MA
High School Diploma: , Expected in 06/2000 to Vista West High School - Bakersfield, CA

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Resume Overview

School Attended

  • University of Phoenix
  • US Air Force Technical School
  • Army Logistics University
  • Army Human Resource, Fort Devens
  • Vista West High School

Job Titles Held:

  • Dental Office Receptionist
  • Unit Supply Sergeant
  • Human Resources Manager
  • Dental Assistant


  • Some College (No Degree)
  • High School Diploma

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