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dental office receptionist resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly knowledgeable and efficient Front Desk Dental Assistant with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Motivated to learn new policies and procedures and willing to take courses offered to increase knowledge to achieve best job performance.

Skills
  • Knowledge of Dental Terminology
  • Data Entry
  • Patient Services
  • Records Management
  • Phone and Email Etiquette
  • Insurance Billing
  • Excellent Verbal and Written Communication
  • Punctual and Reliable
  • Appointment Scheduling
  • Pleasant Speaking Voice
  • Incoming Call Reception
  • Patient Scheduling
  • Invoice Generation
  • Understanding of Dental Insurance
  • Office Opening and Closing
  • Mail Sorting and Distribution
  • Accounts Receivable
  • HIPAA Compliance
  • Payment Processing
  • Administrative Support
  • Patient Documentation
  • Friendly and Outgoing
  • Front Office Management
  • Dental Radiography
  • Treatment Room Setup
  • Technologically Savvy
Experience
05/2012 to Current Dental Office Receptionist Premise Health | Douglasville, GA,
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Took customer payments and billed insurance companies for remaining balance.
  • Arranged documents for insurance claims.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Gathered medical information, dental health history and vitals from patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Completed relevant insurance and other claim forms.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Accounts Receivable and Collections
06/2011 to 10/2016 Front Desk Associate Aimbridge Hospitality | Richardson, TX,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered phone and emails to make reservations and take guest information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained newly hired employees on front desk procedures and business operations.
  • Verified and collected client payments.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Facilitated successful front desk operations for high-volume hotel.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
05/2004 to 02/2005 Project Manager Youth Job Placement Program Gros Morne Cooperating Association | City, STATE,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Conducted periodic inspections of job sites for quality and progress.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Place youth in job positions to learn work and life skills and monitoring their progress on daily/weekly basis.
  • Taught youth life skills through training from curriculum provided by Gros Morne Cooperating Association
  • Traveled the Northern Peninsula and Labrador with youth to learn and experience the Travel and Tourism Industry and what is had to offer.
  • Reports to the Gros Morne Cooperating Association on a monthly basis with progress on the project.
  • Proposal writing for Youth Program for the following year's project to get approved funding again.
Education and Training
Expected in 09/2005 to to Mortgage Broker Certificate | Real Estate Mortgage Broker Online, Vancouver, BC, GPA:
Expected in 05/1989 to to Travel Consultant | Tourism -Travel Studies Bay St. George Community College, Stephenville, NL, GPA:
Expected in 06/1980 to to Clerk Typist II | Office Administration Corner Brook District Vocational School, Corner Brook, NL, GPA:
Expected in 06/1979 to to High School Diploma | Hollands Memorial Central High School, Norris Point, NL, GPA:
Additional Information
  • Currently serving on the Board of Directors as Treasurer for Julia Ann Walsh Centre
  • Currently serving on the Board of Directors as Co-Chair for Norris Point Come Home Year Committee 2023
  • Previously served on The Board of Directors of Trails, Tales, Tunes Festival as Volunteer Coordinator
  • Previously held position of Deputy Mayor on Norris Point Town Council Sept 2004 - Feb 2005

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Resume Overview

School Attended

  • Mortgage Broker Online
  • Bay St. George Community College
  • Corner Brook District Vocational School
  • Hollands Memorial Central High School

Job Titles Held:

  • Dental Office Receptionist
  • Front Desk Associate
  • Project Manager Youth Job Placement Program

Degrees

  • Mortgage Broker Certificate
  • Travel Consultant
  • Clerk Typist II
  • High School Diploma

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