Attentive Dental Office Manager/Administrative Assistant / Patient Scheduler with excellent attention to detail, capable of recording and updating patient information in medical office database, as well as following up with patients and scheduling appointments. Adept at preparing blood and urine samples for processing and liaising with insurance providers on behalf of patients. Highly organized and meticulous Administrative Assistant with 2-5 years' experience in corporate office settings. Demonstrated proficiency in , MS Word and Excel/Office 365 outlook. Patient schedule professional offering excellent communication and computer skills. Accomplished at meeting deadlines and working with a high level of multicultural awareness and adaptability. Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excellent in the management of calendar obligations, scheduling, data-entry and database administration.
Dependable Administrator with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce confidential business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Strong attention to details and setting up surgical rooms with the correct utensils that I double check that is clean / new and sanitized.
I am seek a full-time position in a professional setting which allows me to utilize my interpersonal skills as a patient scheduler/ surgical coordinator/ administrative assistant position. I am a
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Can get any job done with little to no supervision after training.
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- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Supervised and led team of dental hygienists and support staff of 10.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained store equipment, printers and fax machines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Arranged corporate and office conferences for company employees and guests.
- Supervised and led team of dental hygienists and support staff of nine.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Copied, logged and scanned supporting documentation.
- Analyzed departmental documents for appropriate distribution and filing.
- Scanned paper records to transfer to digital filing systems.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Accurately pulled patient records in a timely manner, typically within a 1-hour period.
- Kept an accurate log of all requests for medical information and records.
- Ordered and read lab tests, x-rays, MRIs, Ultrasound's, and EKGs.
- Transported patients to and from different departments.
- Accurately recorded and reported test results according to established procedures.
- Scheduled patient admissions and discharges.
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
- Ensured HIPAA compliance.
- Responded to Code Red pages and followed through on disposition of patients.
- Communicated goals, plans and progress to parents or guardians.
- Maintained all confidential personnel files.
- Utilized VPN software to scan and clean up project documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Checked blueprints and drawings for accuracy and completeness.
- Used Adobe Acrobat, Blue Beam and ProjectWise for document management and enhancements.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed file archival and information retrievals.
- Pitched in to assist with the corporate department with special projects and tasks.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed file archival and information retrievals.
- Utilized VPN Software to scan and clean up project documents.
- Completed transmittal logs and stored in files for specified durations.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Provided support for document controls and worked with contract documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Assessed impact of emerging technology and system upgrades on workflow.
- Developed and executed system implementation plans to permit integration of users and documentation for company mergers.
- Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
- Completed professional development in Business Economics
- Professional development completed in Science Healthcare
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School Attended
- Texas Southern University
Job Titles Held:
- Dental Office Manager
- Recording Document Specialist
- Document Management Specialist
Degrees
- Bachelors Of Science
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