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Dental Office Manager Resume Example

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DENTAL OFFICE MANAGER
Summary

Dnamic Office Manager with 16+ years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and patients with eagerness and attentiveness.

Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.

Skills
  • Excellent multitasking capability
  • Insurance billinrg
  • Adept at multi-line phones
  • Understanding of confidentiality laws
  • Dental staff support
  • Policies and procedures
  • Payment plans
  • Infection control
  • Regulatory requirements
  • Scheduling
  • Patient care
  • Office meetings
  • Employee training
  • Inventory management
  • Database administration
  • Strategic Planning
  • Business administration
  • Inventory management
  • Employee training
  • Infection control
  • Scheduling
  • Non-conformance reports
  • Payment plans
  • Patient care
  • Policies and procedures
  • Patient scheduling
  • Dental staff support
  • Insurance Verification
  • Knowledge of dental terminology
  • Pleasant speaking voice
  • Eaglesoft proficiency
  • Organizational skills
  • Understanding of dental insurance
  • Technologicallysavvy
  • Insurance billinrg
Experience
Dental Office Manager
Orange Park, FLCoast Dental/Apr 2019 to Current
  • Managed operations wdental practice, facilitating excellent patient support services, direction and guidance.
  • Greeted over 25 patients per day
  • Registered 10-15 new patients daily
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using Eaglesoft.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Educated patients on treatment procedures and post-procedure home care.
  • Gathered medical information, dental health history and vitals from patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Construction Office Manager
Jacksonville, FLJay's Remodeling Move In And More/Dec 2013 to Oct 2017
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Verified completed projects met approved time, quality and cost estimates.
  • Provided safety kits to all construction personnel, fully complying with job site safety protocols.
  • Communicated daily with vendors to keep project fully operational.
  • Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
  • Attended pre-construction meetings with contractors, building officials, inspectors and subcontractors.
  • Informed architects and clients of job progress while staying up-to-date on schedules and promptly addressing problems.
  • Managed pre-opening, operator turnover and project closeout.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Determined project schedule, including sequencing all construction activities for optimal efficiency.
  • Managed hiring for certain roles and actively coordinated talent management and recruitment.
Dental Office Manager
Jacksonville, FLFire Creek Dental/Jul 1996 to Dec 2009
  • Managed operations for 10-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Developed promotional programs to attract new patients.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Collected payments from patients and arranged payment schedules.
  • Answered and managed incoming calls and emails.
  • Arranged documents for insurance claims.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using Eaaglesoft.
  • Gathered medical information, dental health history and vitals from patients.
Education and Training
Diploma: General StudiesEnglewood High School1996Jacksonville, FL
  • Member of National Honor Society
  • Graduated with 4.5 GPA
  • Ranked in Top 5% of class
Master of Professional Studies: Paralegal StudiesWOLIMay 2006Minneota, MN
  • Major in Paralegal
  • Ranked in Top 5% of class
  • Dean's List Honoree 2nd Semester,2006
  • 4.6 GPA
  • Honor Roll-All School Year
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Resume Overview

Companies Worked For:

  • Coast Dental
  • Jay's Remodeling Move In And More
  • Fire Creek Dental

School Attended

  • Englewood High School
  • WOLI

Job Titles Held:

  • Dental Office Manager
  • Construction Office Manager

Degrees

  • Diploma : General Studies
    Master of Professional Studies : Paralegal Studies

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