LiveCareer-Resume

dental office manager resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic clerical professional with experience helping customers and teammates in an office environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls and multitasking. Highly organized and accurate when entering data in and maintaining filing systems. Seeking a career opportunity in a company that enables me to improve my skills, increase my practical experience, fulfill my personal ambitions and expand my knowledge .Positive nature with excellent people skills .Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Skills
  • Organized and detail-oriented
  • Adept at handling multiple demands
  • Patient
  • Dependable
  • Honest
  • Ambulatory care, Teaching
  • CPR Certified
  • Creativity
  • Dependable
  • Detail-oriented
  • Computer proficient
  • Multi-line phone talent
  • Data entry
Work History
06/2020 to Current Dental Office Manager Altamed | Anaheim, CA,
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Took dental images
  • Helped dentist develop website portals and social media pages to promote businesses.
01/2020 to Current Office Manager Liveramp | Paris, TX,
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Analyzed and evaluated monthly and quarterly financial statements
  • Managed rental agreements and property documents for permanent records and regulatory requirements
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
01/2019 to 09/2019 Care Advocate Rogers Memorial Hospital | Woodbury, WI,
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Greet patients with a smile and assist them by gathering all necessary information before their appointment
  • Manage the dentist and hygienist schedules by confirming patient appointments
  • Perform clerical duties such as emailing, faxing, scanning in documents etc
  • Conferred with customers about concerns with products or services to resolve problems
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Promoted available products and services to customers during service, account management and order calls
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Assessed caller accounts to determine insurance benefits, identify service needs and resolve issues
10/2017 to 01/2019 Receptionist Geo Group Inc. | Denver, CO,
  • Responsibilities include greeting clients and pets warmly
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Routed incoming mail and messages to relevant personnel without delay
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Kept reception area clean and neat to give visitors positive first impression
Education
Expected in to to | UNIVERSITY of PHOENIX ONLINE, Phoenix AZ , GPA:

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Resume Overview

School Attended

  • UNIVERSITY of PHOENIX ONLINE

Job Titles Held:

  • Dental Office Manager
  • Office Manager
  • Care Advocate
  • Receptionist

Degrees

  • Some College (No Degree)

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