Dental Office Manager Resume Example Company Name

DENTAL OFFICE MANAGER

Summary

Organized Dental Office Manager with a 6 year track record of providing exceptional customer service to patients at a Dental office environment. Patient Relations, effective time management, bookkeeping, accounting, and interpersonal skills with the ability to understand insurance and various coverages. Focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.

Skills

Dental charting
Dental radiography
Understanding of confidentiality laws
Professional phone etiquette
Patient intake procedures
Gentle patient care
Inventory management
Patient education
Licensed by WA Board of Dentistry
Dentrix software proficiency
HIV/AIDS training
Certified in First Aid
Patient relationship building
Adult tooth charting

Electronic charting
Treatment planning
Dentrix proficiency
Patient schedule management
Dental staff support
Medical records management
Patient counseling
Patient confidentiality
Business operations
Planning and coordination
Customer service
Team management
Administrative support

Experience

Dental Office Manager / Company Name - City, State04/2019 - Current

Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Educated patients on treatment procedures and post-procedure home care.
Scheduled cleanings and dental appointments for patients using Dentrix.
Maintained master calendar and scheduled new appointments based on provider availability.
Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.

Business Administrator / Company Name - City, State04/2017 - 04/2020

Prepared claim forms for dental insurance.
Supervised and led a team of dental hygienists and support staff of 3.
Worked closely with patients before, during and after dental procedures.
Maintained clear, organized dental records and reports.
Set up examination room and dental trays in preparation for examinations and procedures.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times according to company policy.
Designed appropriate treatment plans.
Completed patient paperwork and scanned into Dentrix system.
Successfully completed OSHA, ADA and HIPAA compliance trainings.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
Entered financial data into the company accounting database to be verified and reconciled.
Processed accounts payable for 3 employees.
Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.

Religious Education Coordinator / Company Name - City, State09/2003 - 08/2006

Developed, administered and updated complete educational program serving more than 250 students.
Tailored instruction to provide access and inclusion for children with special learning needs.
Recruited, trained and oversaw lay teachers and volunteers to support program operations.
Maintained safety and security of all children involved in program.
Established and updated schedule of classes and activities for program year.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Dental Office Manager / Company Name - City, State08/2015 - 04/2017

Designed a dental report card that explained patients' dental health status and treatment plans.
Maintained clear, organized dental records and reports.
Formulated treatment plans with restorative dentists and orthodontists.
Provided compassionate care and ensured patient comfort through exceptional clinical skills, calm and gentle approach and positive rapport development.
Successfully completed OSHA, ADA and HIPAA compliance trainings.
Performed billing, collection and reporting functions for an office generating over $150,000 annually.
Improved office operations by automating client correspondence, record tracking and data communications.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Ensured accurate recordkeeping processes, effectively reducing financial inconsistencies.
Tracked financial progress by creating quarterly and yearly balance sheets.
Provided outstanding customer service by handling issues professionally and in a timely manner.

Education and Training

University of Maryland - Baltimore County - City, StateSome College (No Degree): Psychology

Valdosta State University - City, StateSome College (No Degree): Education

Resume Overview

School Attended

University of Maryland - Baltimore County
Valdosta State University

Job Titles Held:

Dental Office Manager
Business Administrator
Religious Education Coordinator

Degrees

University of Maryland - Baltimore County - City, State Some College (No Degree) : Psychology
Valdosta State University - City, State Some College (No Degree) : Education

Dental Office Manager Resume Example

Resume Score: 80%

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