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Dental Office Manager Resume Example

Resume Score: 80%

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DENTAL OFFICE MANAGER
Summary

Organized Dental Office Manager with a 6 year track record of providing exceptional customer service to patients at a Dental office environment. Patient Relations, effective time management, bookkeeping, accounting, and interpersonal skills with the ability to understand insurance and various coverages. Focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.

Skills
  • Dental charting
  • Dental radiography
  • Understanding of confidentiality laws
  • Professional phone etiquette
  • Patient intake procedures
  • Gentle patient care
  • Inventory management
  • Patient education
  • Licensed by WA Board of Dentistry
  • Dentrix software proficiency
  • HIV/AIDS training
  • Certified in First Aid
  • Patient relationship building
  • Adult tooth charting
  • Electronic charting
  • Treatment planning
  • Dentrix proficiency
  • Patient schedule management
  • Dental staff support
  • Medical records management
  • Patient counseling
  • Patient confidentiality
  • Business operations
  • Planning and coordination
  • Customer service
  • Team management
  • Administrative support
Experience
Dental Office Manager / Company Name - City, State04/2019 - Current
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on treatment procedures and post-procedure home care.
  • Scheduled cleanings and dental appointments for patients using Dentrix.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
Business Administrator / Company Name - City, State04/2017 - 04/2020
  • Prepared claim forms for dental insurance.
  • Supervised and led a team of dental hygienists and support staff of 3.
  • Worked closely with patients before, during and after dental procedures.
  • Maintained clear, organized dental records and reports.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Designed appropriate treatment plans.
  • Completed patient paperwork and scanned into Dentrix system.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Processed accounts payable for 3 employees.
  • Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
Religious Education Coordinator / Company Name - City, State09/2003 - 08/2006
  • Developed, administered and updated complete educational program serving more than 250 students.
  • Tailored instruction to provide access and inclusion for children with special learning needs.
  • Recruited, trained and oversaw lay teachers and volunteers to support program operations.
  • Maintained safety and security of all children involved in program.
  • Established and updated schedule of classes and activities for program year.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Dental Office Manager / Company Name - City, State08/2015 - 04/2017
  • Designed a dental report card that explained patients' dental health status and treatment plans.
  • Maintained clear, organized dental records and reports.
  • Formulated treatment plans with restorative dentists and orthodontists.
  • Provided compassionate care and ensured patient comfort through exceptional clinical skills, calm and gentle approach and positive rapport development.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Performed billing, collection and reporting functions for an office generating over $150,000 annually.
  • Improved office operations by automating client correspondence, record tracking and data communications.
     
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Ensured accurate recordkeeping processes, effectively reducing financial inconsistencies.
     
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Provided outstanding customer service by handling issues professionally and in a timely manner.
     
Education and Training
University of Maryland - Baltimore County - City, StateSome College (No Degree): Psychology
Valdosta State University - City, StateSome College (No Degree): Education
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Resume Overview

School Attended

  • University of Maryland - Baltimore County
  • Valdosta State University

Job Titles Held:

  • Dental Office Manager
  • Business Administrator
  • Religious Education Coordinator

Degrees

  • University of Maryland - Baltimore County - City, State Some College (No Degree) : Psychology
    Valdosta State University - City, State Some College (No Degree) : Education

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