Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned, Energetic Dental office Manager,

Presenting a successful , skillful 23 year background of solid dentistry. Offering a wealth of experience in Dental Office Management. Self-motivated Dental Office Manager bringing proven leadership, organizational and exceptional customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements within a fast pace environment. Implemented system's in place procedure's and policies, to keep consistency in play. Strong background in case acceptance and consistently delivering quality care to patient . Highly knowledgeable in insurance billing ,tracing and understanding of insurance coverage and able to read EOB's. Exceptional experience in Fee for service, HMO plans including PHP programs, PPO plans and negotiation, DentiCal claims, tars and claim inquiry forms (CIF) if necessary. Experience with Specialty consultations and specialty referrals (Endo, OS, Pedo, Perio and Ortho). Organized Office Manager. Prioritize projects and multitask effectively to achieve practice goals. Methodical and detail-oriented team player with expertise in communications. Offering these skills and a strong work ethic. Continued education is key allowing growth and new ideas to provide better services to the patients as well as the practice vision. Very passionate about my career in dentistry and improving the lives of others.

  • Directly Impacted increase revenue from $660, 000 to $900,000 during the past 8 years
  • Demonstrate ability to lead and motivate outstanding team care of 15.
  • The ability to develop close working affiliation with our dentist and other managers.
  • Superb knowledge in Treatment Acceptance resulting in patient financial arrangements.
  • Case acceptance ranging from $10,000 to $30,000.
  • Proficient in Insurance Billing, tracing with 99% collections.
  • Knowledge of Dental Terminology , CDT codes, and dental procedures.
  • Knowledge of Dentrix Software, Soto Imaging system, and MS Office.
  • Knowledge of accounting and administration principles and procedures.
  • Awarded exceptional on the Advisory Board for dental externship.
  • Completed a business plan to purchase and own a dental practice.
  • Strong leadership skills, analytical thinker, clear communication and motivation skills as well as ability to supervise others.
  • Superb Treatment Coordinator, many large and complex cases implemented including implant cases.
  • Longevity of experience with Denti-Cal , PPO, HMO'S , Fee for service, Local Union Plans and various outside finance company .
  • Awesome Patient relations and team builder
  • A vision for good Scheduling , employee training, workflow planning.
  • Proficiency with Dentrix Software
  • Marketing strategies
  • Excellent multitasking skills and superb organizational skills.
  • Maturity, tact, integrity with respect for patients staff confidentiality.
  • Documentation and control
  • Familiarity with O.S, Ortho , Endo and Implantology.
  • Knowledge of safety regulations compliance including OSHA , Occupational Safety, enforcing standards by providing education to insure healthful working conditions .
Work History
Dental Office Manager, 03/2008 - Current
Dental Care Alliance Rosenberg, TX,
  • Manage operations for 10 persons with 8 operator's , facilitating excellent patient services, direction and guidance.
  • Recruit and select , assist in training and development ,staff performance, evaluation , promotion and termination.
  • Implementing procedures in addition to policies for smooth operations and staffing.
  • Maintain appointment schedule to ensure patient appointments, cancellations and any other adjustments through out days.
  • Perform specialty referrals.
  • Respond to patient queries and concerns.
  • Treatment Coordinator.
  • Oversee billing , patient payment collections and accounts receivable inclusive with monthly aging and practice analysis reports.
  • Run and analyze management reports, daily, monthly, quarterly and year end.
  • Organize and oversee supply purchases, equipment upgrades and operation expenses.
  • Monitoring and maintaining office budget.
  • Administrative functions including bank deposits , doctors, employees payroll and records.
  • Enforcing standards by providing education and training to insure healthful working conditions as it relates to OSHA and Occupational Safety.
  • Hold monthly meetings , morning huddles to assist staff in consistency to becoming more efficient , competent , productive also to address any concerns regarding operations of practice.
  • Marketing strategies by developing in office patient reward referral program to attract new patients.
  • Ensure all doctors licenses, mal practice , DEA insurances are updated.
  • Team player always supporting and passionately looking out for others.
Dental Office Manager, 11/1998 - 02/2008
Dental Care Alliance Royal Palm Beach, FL,

Manage daily all office personnel, including analyzing and provide expertise solution of problems and priorities of organization, clinical records and charting, Insurance billing of various plans , appointment control and scheduling , payment and treatment acceptance , financial arrangements , accounts receivables, accounts payable, small claims court and inventory control. Provide outstanding customer service. Administration procedures; staff payroll, employee recruitment, discharge, support, development and training. Manage staff of six.

  • Directly impacted increase revenue from $175,000 to $550,000 during the past six years.
  • Strengthen patient management in front and back office operations toward achieving production and collection goals.
  • Effective schedule building , patient relations, patient complaints and resolution.
Accounts Receivable Manager, 04/1997 - 10/1998
Hospital For Special Surgery Armonk, NY,

Correspond with patients to collect unpaid balances by telephone, in writing and in internal controls, daily deposits, audit trail, adjustments, aging reports, letters, monthly statements. Responsible for computerized data entry and spread sheet information.

  • Received two accolades for highest debt collection.

Data Entry & Quality Control Assistant- December 1996-1997

  • Daily posting of all rendered treatment and patient payments.
  • Assure quality of service delivered and present resolution of any problems to management .
Bachelor of Arts: Business Administration And Management, Expected in 05/2007
University of La Verne - La Verne, CA



  • First Aid/CPR Certified

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