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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 27 years of experience handling sensitive medical information and managing large volumes of personal data, including historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes for proper billing designations.

Skills
  • Motivational Leadership
  • Time Management
  • Team Management and Supervision
  • Microsoft Office
  • Workflow Optimization
  • Multitasking and Organization
  • Schedule Coordination
  • Decision Making
  • Quality Assurance
  • Office Management
  • Handling Complaints
  • Staff Scheduling
  • Recruitment and Hiring
  • Report Preparation and Analysis
  • Appointment Scheduling
  • Spanish Fluency
  • Documentation and Recordkeeping
  • Contracts and Vendor Agreements
  • QuickBooks
  • Friendly and Relatable
  • Accounts Payable and Receivable
  • Honesty and Integrity
  • Mail and Package Distribution
  • Verbal and Written Communication
  • Account Reconciliation
  • Facilities Maintenance
Work History
Dental Office Manager, 08/1998 to Current
Jefferson Dental ClinicsDallas, TX,
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Performed billing, collection and reporting functions for office
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Mentored office employees on proper administrative procedures and how to use programs such as Softdent, keeping operations consistent and efficient for maximum performance.
Dental Assistant, 08/1997 to 05/1998
Forsyth County, North CarolinaWinston Salem, NC,
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant, 06/1994 to 08/1997
Forsyth County, North CarolinaWinston Salem, NC,
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
: Dental Assistanting, Expected in 09/1995
Nova Institute - Ontario, CA,
GPA:
High School Diploma: , Expected in 06/1994
Ontario High School - Ontario, CA
GPA:
Certifications

Dental Assistant

Coronal Polish

Radiology

Care Credit

Languages
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Nova Institute
  • Ontario High School

Job Titles Held:

  • Dental Office Manager
  • Dental Assistant
  • Dental Assistant

Degrees

  • High School Diploma

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