Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 27 years of experience handling sensitive medical information and managing large volumes of personal data, including historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes for proper billing designations.
Skills
Motivational Leadership
Time Management
Team Management and Supervision
Microsoft Office
Workflow Optimization
Multitasking and Organization
Schedule Coordination
Decision Making
Quality Assurance
Office Management
Handling Complaints
Staff Scheduling
Recruitment and Hiring
Report Preparation and Analysis
Appointment Scheduling
Spanish Fluency
Documentation and Recordkeeping
Contracts and Vendor Agreements
QuickBooks
Friendly and Relatable
Accounts Payable and Receivable
Honesty and Integrity
Mail and Package Distribution
Verbal and Written Communication
Account Reconciliation
Facilities Maintenance
Work History
Dental Office Manager, 08/1998 to Current Jefferson Dental Clinics – Dallas, TX,
Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Recruited, hired and developed office teams to offer best-in-class patient care.
Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Performed billing, collection and reporting functions for office
Monitored front areas so that questions could be promptly addressed.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Mentored office employees on proper administrative procedures and how to use programs such as Softdent, keeping operations consistent and efficient for maximum performance.
Dental Assistant, 08/1997 to 05/1998 Forsyth County, North Carolina – Winston Salem, NC,
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Staged tray for procedures by arranging dental instruments and equipment.
Prepared patient X-rays and images for review by dentist.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Provided diagnostic information by exposing and developing radiographic studies.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant, 06/1994 to 08/1997 Forsyth County, North Carolina – Winston Salem, NC,
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Staged tray for procedures by arranging dental instruments and equipment.
Prepared patient X-rays and images for review by dentist.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Prepared and arranged instruments, medications and required materials for dental procedures.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
: Dental Assistanting, Expected in 09/1995 Nova Institute - Ontario, CA, GPA:
High School Diploma: , Expected in 06/1994 Ontario High School - Ontario, CA GPA:
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