Dental Office Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Educated professional offering 7 years of experience streamlining processes, managing talented team members and running a dental clinic with all the responsibilities that came along. Tireless team player known for staying poised and calm in fast-paced environments.
Supported department procurement activities by coordinating with manager for direction.
Scheduled meetings and managed calendar.
Resolved basic computer and office equipment issues through troubleshooting.
Ran errands to support daily needs of management.
Supervised and led team of DDS/DMD and support staff of 30.
Performed billing, collection and reporting functions for office generating over thousands annually.
Supervised and guided new employees on their positions and responded quickly to questions, which improved understanding of job responsibilities.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Improved office operations by automating client correspondence, record tracking and data communications.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Completed bi-weekly payroll for 30 employees.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
12/2014 to Current
Billing ManagerCargomatic – Los Angeles, CA,
Worked with customers to develop payment plans and bring accounts current.
Reviewed billing problems, researched issues and resolved concerns.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Created new standard operating procedures improving billing accuracy and cash flow.
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Maintained energy and enthusiasm in fast-paced environment.
12/2014 to 08/2018
Dental Front Office ReceptionistHeartland Dental – Dacula, GA,
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Carefully transcribed phone messages and relayed to appropriate personnel.
Planned coverage needs and organized services to support incoming special events.
Scheduled, rescheduled and handled cancelled appointments for patients.
Assisted patients in completing all necessary forms and documents.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Prepared claim forms for dental insurance.
Organized referrals to other medical specialists.
Documented patients' dental health information, medical history and vital signs.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Greeted over 80 patients per day.
Explained treatment procedures and instructed patients on home care guidelines.
Maintained and managed patient records in compliance with security regulations.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Carried out front office duties utilizing data entry skills in framework of medical database.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out and payments for billing.
08/2014 to 12/2014
Cashier Chick-Fil-A – Fort Collins, CO,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Reviewed weekly sales ads and monitored price changes.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
Expected in 1996
: Belges High School - Mosul, Iraq , GPA:
Expected in 2000
Bachelor Of Medical Biology: Mosul College - Mosul, Iraq , GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.