Dental Office Manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Educated professional offering 7 years of experience streamlining processes, managing talented team members and running a dental clinic with all the responsibilities that came along. Tireless team player known for staying poised and calm in fast-paced environments.

  • Scheduling
  • Patient care
  • Inventory management
  • Payment plans
  • Employee training
  • Policies and procedures
  • Regulatory requirements
  • Workflow planning
  • Strategic Planning
  • Bookkeeping
  • Documentation and control
  • Policy and procedure modification
  • Payroll and budgeting
  • Staff Management
  • Credit and collections
Work History
08/2018 to Current
Dental Office Manager Jefferson Dental Clinics Spring, TX,
  • Supported department procurement activities by coordinating with manager for direction.
  • Scheduled meetings and managed calendar.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Ran errands to support daily needs of management.
  • Supervised and led team of DDS/DMD and support staff of 30.
  • Performed billing, collection and reporting functions for office generating over thousands annually.
  • Supervised and guided new employees on their positions and responded quickly to questions, which improved understanding of job responsibilities.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Completed bi-weekly payroll for 30 employees.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
12/2014 to Current
Billing Manager Cargomatic Los Angeles, CA,
  • Worked with customers to develop payment plans and bring accounts current.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Maintained energy and enthusiasm in fast-paced environment.
12/2014 to 08/2018
Dental Front Office Receptionist Heartland Dental Dacula, GA,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Planned coverage needs and organized services to support incoming special events.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Assisted patients in completing all necessary forms and documents.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Prepared claim forms for dental insurance.
  • Organized referrals to other medical specialists.
  • Documented patients' dental health information, medical history and vital signs.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Greeted over 80 patients per day.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained and managed patient records in compliance with security regulations.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
08/2014 to 12/2014
Cashier Chick-Fil-A Fort Collins, CO,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Expected in 1996
Belges High School - Mosul, Iraq ,
Expected in 2000
Bachelor Of Medical Biology:
Mosul College - Mosul, Iraq ,
  • CPR Certificate - 2014 to present

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Resume Overview

School Attended

  • Belges High School
  • Mosul College

Job Titles Held:

  • Dental Office Manager
  • Billing Manager
  • Dental Front Office Receptionist
  • Cashier


  • Bachelor Of Medical Biology

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