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dental office manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with nearly 10 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.

Motivated dental office manager with demonstrated knowledge of dentistry practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 10 years of experience in field and ready to take on challenging, growth-oriented role .

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Remote position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
04/2015 to 11/2021
Dental Office Manager Dental Care Alliance Plant City, FL,
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained store equipment, printers and fax machines.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Trained and developed personnel to improve safety, employee relations and resolve Type issues.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented Type process improvement initiatives within department.
  • Supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Type operations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained financial accuracy when handling over $Amount in revenue each day.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Used Type strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed overstocking, restocking and inventory control procedures during Type shift.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised and performed human resource management functions for Number subordinates.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
10/2012 to 04/2015
Certified Dental Assistant Smile Brands Waterbury, CT,
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Used Software to document and maintain patient information and health background.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided diagnostic information by exposing and developing radiographic studies.
02/2009 to 12/2010
Store Associate/ Cashier Benevis Putney, GA,
  • Answered customer questions and helped find specific items.
  • Reviewed new promotions and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

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  • Created price tags and merchandise signs.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
01/2005 to 12/2008
Dental Assistant Dr. Stephen Gold D.D.S. City, STATE,
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Used Software to document and maintain patient information and health background.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Education
Expected in 03/2015
Associate Of Applied Science: Dental Assisting
Heald College Concord - Concord, CA,
GPA:
Certifications

Certified x-ray technician

CPR certification

OSHA Compliant

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Resume Overview

School Attended

  • Heald College Concord

Job Titles Held:

  • Dental Office Manager
  • Certified Dental Assistant
  • Store Associate/ Cashier
  • Dental Assistant

Degrees

  • Associate Of Applied Science

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