dental office manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Managing Operations and Efficiency
  • Business Development
  • Business Analysis and Reporting
  • Performance Tracking and Evaluation
  • Customer Relationship Management
  • Product development and improvement
  • Capacity and scalability planning
  • Shift Scheduling
  • Decision-making
  • Planning & organizing
  • Data management
  • Multitasking
  • Negotiations Expert
  • Verbal and Written Communication
to Dental Office Manager Altamed | Pasadena, CA,
  • Managed operations for Hygiene, General, Ortho, IV Sedation and Oral Surgery dental practices, facilitating excellent patient support services, direction and guidance.
  • Coordinated execution and improvement of daily dental office practices.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
to Realtor Windermere Real Estate | Shelton, WA,
  • Represented buyers and sellers in major real estate transactions.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Developed relationships with asset management companies and local builders to link affordable units and buyers.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,
05/2013 to 12/2020 Sales Manager Highgate Hotels | Honolulu, HI,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Developed and implemented new sales strategies to update product lines.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Tracked monthly sales to generate reports for business development planning.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
  • Mentored and directed employees by conducting one-on-one meetings with salespeople.
  • Maintained department profitability while controlling expenses and promoting customer satisfaction.
  • Managed, hired and trained high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
07/2010 to 05/2013 General Manager Hireright, Inc. | Bexar, TX,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Created and optimized employee schedules for shift coverage.
Education and Training
Expected in to to Bachelor of Science | Science University Moulay Ismail , , GPA:
Expected in to to AWS Solution Architect Associate | AWS Amazon Web Services, , GPA:
Full Professional
Full Professional
Full Professional

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University Moulay Ismail
  • Amazon Web Services

Job Titles Held:

  • Dental Office Manager
  • Realtor
  • Sales Manager
  • General Manager


  • Bachelor of Science
  • AWS Solution Architect Associate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: