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dental office manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Managing Operations and Efficiency
  • Business Development
  • Business Analysis and Reporting
  • Performance Tracking and Evaluation
  • Customer Relationship Management
  • Product development and improvement
  • Capacity and scalability planning
  • Shift Scheduling
  • Decision-making
  • Planning & organizing
  • Data management
  • Multitasking
  • Negotiations Expert
  • Verbal and Written Communication
Experience
to Dental Office Manager Altamed | Pasadena, CA,
  • Managed operations for Hygiene, General, Ortho, IV Sedation and Oral Surgery dental practices, facilitating excellent patient support services, direction and guidance.
  • Coordinated execution and improvement of daily dental office practices.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
to Realtor Windermere Real Estate | Shelton, WA,
  • Represented buyers and sellers in major real estate transactions.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Developed relationships with asset management companies and local builders to link affordable units and buyers.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,
05/2013 to 12/2020 Sales Manager Highgate Hotels | Honolulu, HI,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Developed and implemented new sales strategies to update product lines.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Tracked monthly sales to generate reports for business development planning.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
  • Mentored and directed employees by conducting one-on-one meetings with salespeople.
  • Maintained department profitability while controlling expenses and promoting customer satisfaction.
  • Managed, hired and trained high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
07/2010 to 05/2013 General Manager Hireright, Inc. | Bexar, TX,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Created and optimized employee schedules for shift coverage.
Education and Training
Expected in to to Bachelor of Science | Science University Moulay Ismail , , GPA:
Expected in to to AWS Solution Architect Associate | AWS Amazon Web Services, , GPA:
Languages
English:
Full Professional
Negotiated:
French:
Full Professional
Negotiated:
Arabic:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • University Moulay Ismail
  • Amazon Web Services

Job Titles Held:

  • Dental Office Manager
  • Realtor
  • Sales Manager
  • General Manager

Degrees

  • Bachelor of Science
  • AWS Solution Architect Associate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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