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dental office manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Energetic, enthusiastic, and tireless professional seeks position that requires strong sales and growth within a new Industry. Talented Manager proficient in customer relations, sales and strategic planning. Offering over 20 years of Dental experience and demonstrated track record of success. Looking to grow skills and knowledge and start a new path.

Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects. Skilled in convincing, persuading and closing sales deals.

Skills
  • Staff Management
  • Individualized Coaching
  • Customer Trend Analysis
  • Time Management
  • Profitability Assessments
  • Customer Service
  • Networking Events
  • Detail-Oriented
  • Operating Procedures and Policies
  • Verbal and Written Communication
  • Sales Program Development
  • Staff Training and Development
  • Compelling leadership skills
  • Product and Service Promotion
  • Relationship Building
Work History
06/2021 to Current Dental Office Manager Great Expressions Dental Centers | Auburn, MA,
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Supervised and led team of dental hygienists and support staff of f.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Performed billing, collection and reporting functions for office generating over $2.5 million annually.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Helped office grow from a Platinum office to a Diamond office in 6mths.
  • Supervised and led team of dental hygienists and support staff of [
01/2021 to 05/2021 General Manager Wabtec Corporation | Houston, TX,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Supervised and led team of dental hygienists and support staff of 30.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Mentored office employees on proper administrative procedures and how to use programs such as Dentrix, keeping operations consistent and efficient for maximum performance.
06/2014 to 02/2019 Department Supervisor of Oral Surgery Baylor Scott & White Temple | City, STATE,
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of fifty employees, delegated tasks and held each employee accountable for completing assignments.
  • Ran Jcaho team for my department, set on board for fixing any issues in department.
  • Passed Jcaho with 98% when over oral surgery department.
  • Oral Surgeon, Dentist, Hygienist, Prosthodontist, Cleft Lip Baby's, Cancer Board Round Table and Sleep Study. Different Departments I managed under my title.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Education
Expected in 12/2024 to to No Degree | Business Administration And Management WGU, Online, GPA:
Expected in 05/1998 to to Dental Assistant | Dental Asisstant TSTC, Waco, GPA:

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Resume Overview

School Attended

  • WGU
  • TSTC

Job Titles Held:

  • Dental Office Manager
  • General Manager
  • Department Supervisor of Oral Surgery

Degrees

  • No Degree
  • Dental Assistant

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