dental office manager resume example with 12+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. 8 years experience in billing and coding, patient charting, insurance claims, appointment scheduling, filing and data archiving in a busy medical office.
Skills
| Fast learner Organized and detailed oriented Highly dependable | Proper telephone etiquette Superior customer service Excellent communication skills |
Work History
03/2004 to 09/2012
Dental Office Manager Great Expressions Dental Centers – Miami, FL,
- Prepared records for dentist review.
- Accurately charting
- Worked closely with patients before and after dental procedures.
- Confirmed patient insurance benefits and checked claim statuses.
- Designed a dental report card that explained patients' dental health status and treatment plans.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Formulated treatment plans with restorative dentists and orthodontists.
- Maintained clear and organized dental records and reports.
07/2001 to 2004
Receptionist Guest Services, Inc. – Watkins Glen, NY,
- Answered and quickly redirected up to 15-20 calls per hour.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated domestic and international travel arrangements, including booking flights, hotels and transportation.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs and vendors.
- Maintained a clean reception area, including lounge and associated areas.
08/1999 to 06/2001
Sales Associate Hudson Group – Barrington, IL,
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Restocked inventory each month and reviewed cash operation data to verify proper replenishment.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
Expected in 1996 to
High School Diploma:
Jonathan Grant High School - Spanish Town, Jamaica
Jonathan Grant High School - Spanish Town, Jamaica
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Resume Overview
School Attended
- Jonathan Grant High School
Job Titles Held:
- Dental Office Manager
- Receptionist
- Sales Associate
Degrees
- High School Diploma
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