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Dental Office Manager Resume Example

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DENTAL OFFICE MANAGER
Summary

Multitasking and detail-oriented Manager and Supervisor with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support. Successful at satisfying customer needs while meeting and exceeding business objectives and offering solid comprehension of cultural diversity. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Skills
  • CRM and Office Management Software
  • Budgets
  • Team Building
  • First Aid/CPR
  • File and Data Retrieval Systems
  • Data-Entry
  • Accounts Reconciliation
  • Accounts Payable and Receivable
  • Eligibility Verification
  • Scheduling and Calendar Management
  • Customer Service
  • Relationship Development
  • Operational Improvement
  • Process Improvement
  • Project Organization
  • Stock Rotation
  • Inventory Management
  • Supervision
  • Organization
  • Communications
  • Team Management
  • Problem Resolution
  • Safety Inspections
  • Search Results
  • Trilingual
Experience
Dr. Joseph Nasser D.D.S. | West Palm Beach, FloridaDental Office Manager07/2017 - 02/2019
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance. Prepared work schedules based on staff availability and forecasted demands.
  • Administrative functions related to billing and accounts receivable.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Mitigated regulatory risks by ensuring program requirements adhered to HIPPA's compliance standards.
  • Administered physical and digital filing systems, data-entry, keeping customer records well-organized and easily retrievable by team members. Automated office operations, managing client correspondence, and data communications.
Victoria's Secret | West Palm Beach, FloridaSeasonal Sales Associate and Cashier11/2016 - 01/2017
  • Processed returned items inspecting merchandise for wear or damage, provided assistance with purchases promptly to prevent long customer wait times, locating items boosting store revenues, improved retention rates, and signed up guests for rewards programs in accordance with store policy.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping. Read weekly sales inserts and monitored price changes.
  • Maintained high productivity by efficiently processing cash, credit, debit, voucher program payments, and bagged purchases for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Drove sales and add-on purchases by promoting specific item options to customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Assessed floor displays to determine which merchandise required restocking. Organized storage in bins, floor, shelves, and assigned areas according to product categories. Avoided hazards and promote guest convenience.
Macy's | West Palm Beach, FloridaMerchandise Support10/2016 - 11/2016
  • Carried out duties within a fast-paced retail environment, providing organized stocking methods and plans.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing. Prepared products for the sales floor by adding tags and readying pallets or restocking.
Angela Meza Arquitetura & Interiores | Rio De Janeiro, Rio De Janeiro, BrazilArchitecture and Interiors Designer Intern08/2015 - 06/2016
  • Performed site evaluations and customer satisfaction by finding creative solutions to problems.
  • Drafted conceptual to-scale sketches and detailed drawings of structures, water features, vegetation, hardscape features, lighting specifying dimensions and materials needed. Collaborated with builders and coordinated review of contractors' schedules and submission of shop drawings, and delivered furniture, samples.
  • Worked closely with team members of architects, technicians, and interior designers to deliver Home Interior Design & Renovations project requirements and meet deadlines.
  • Drafted technical write-ups of past projects for proposals and projects. Created oral and written presentations for project designs and proposals. Reviewed completed reports, plans, estimates and calculations for accuracy.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Palm Beach State College | Lake Worth, FLAssociate of Science in Supervision And Management08/2019
  • 3,03 GPA
Palm Beach State College | Lake Worth, FLAssociate of Arts in Entrepreneurship12/2018
  • 3.12 GPA
Estácio De Sá Universities | Rio De Janeiro, RJ BrazilAssociate of Science in Architecture And Urban Planning08/2016
  • 3.17 GPA
Certifications
  • First Aid/CPR
  • Effective Business Website
  • Finding Funds
  • Marketing Benefits v. Features
  • Maximizing Capacity
  • Social Media Marketing
  • Hiring Staff
  • Unique Value Proposition
  • Inventory Management
  • Basics of Finance
  • Design Thinking
  • Strategic Planning
  • Advanced Excel
  • IT for Business Success
Software Proficiency
  • Sketch Up (3D Rendering)
  • AutoCAD (Blue Prints)
  • Vectorworks
  • SoftDent

Adobe:

  • Photoshop
  • Illustrator
  • Lightroom
  • Acrobat DC

Microsoft Office

  • Excel
  • Word
  • PowerPoint
  • OneNote
  • Outlook

Communication

  • Doit.com.br
  • Google Voice
  • Safari, Explorer, GooglevChrome, Mozilla Firefox
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Resume Overview

Companies Worked For:

  • Dr. Joseph Nasser D.D.S.
  • Victoria's Secret
  • Macy's
  • Angela Meza Arquitetura & Interiores

School Attended

  • Palm Beach State College
  • Estácio De Sá Universities

Job Titles Held:

  • Dental Office Manager
  • Seasonal Sales Associate and Cashier
  • Merchandise Support
  • Architecture and Interiors Designer Intern

Degrees

  • Associate of Science in Supervision And Management
    Associate of Arts in Entrepreneurship
    Associate of Science in Architecture And Urban Planning

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