Results driven and highly dedicated administrative professional with solid experience in both medical and dental billing. Successful track record handling complicated assignments. Highly experienced in reconciling insurance and patient payments and resolving account disputes. Able to multi-task and work well with a team environment. Pride myself on getting things done professionally with the highest impact and quality.
Improved revenue for provider appealing denied claims. Post and reconcile insurance and patient payments. Research and resolve incorrect payments, work EOB rejections, and other issues with outstanding accounts. Answer and resolve patient billing issues. Follow up on insurance and patient aging reports. Research refund requests. Filed claims electronically and resolved claim rejections.
Maintain doctor's office schedule, insurance billing and receivables, collections, statements, daily reports, treatment plans, letters of appeals and working on special projects to help increase production. Communicated with patients for appointment settings, conducted follow-up calls and letters and maintained patient charts and records. Organized office operations and procedures.
Posted charges for office and surgical procedures - knowledge of ICD 9 and CPT coding. Verified insurance coverage and obtained referrals. Posted payments and maintained electronic claim submission; resolved edits and reported trends to the director. Collected sizeable revenue in unpaid claims and was proficient in handling claim discrepancies. Set up new patient accounts. Insure office practices are in compliance with HIPAA regulations.
Epic, Medical Manager, Medic, Dentrix
Microsoft and Excel
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