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demand customer service and supply chain resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Help Desk Support
  • Cost Savings
  • Microsoft Tools
  • Analytical and Methodical
  • Issue and Resolution Tracking
  • Social Skills
  • Time Management
  • Customer Account Management
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Call Transfers
  • Technical Writing
  • Monthly Inventory
  • Safety Stock Levels Development
  • Raw Materials Handling
  • Logistics Operations
  • Strategic Goals
  • Inventory Management Strategy
  • International Purchasing
  • Continuous Improvement Strategies
  • Statistical Forecasting
  • Tech Support
  • Client Correspondence
  • Daily Logs
Work History
Demand & Customer Service and Supply Chain , 06/2022 to Current
Ati MetalsCoon Valley, WI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Supply Chain Planner, 02/2020 to 06/2022
VeritivEast Point, GA,
  • Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
  • Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
  • Improved, standardized and documented planning and scheduling processes.
  • Oversaw demand planning, purchasing and logistics.
  • Negotiated contracts, policies and deadlines with suppliers and vendors.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
  • Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
  • Challenged teams to improve performance within distribution network to meet inventory targets.
  • Managed distribution network, logistics, trade compliance and warehouse management.
  • Negotiated with suppliers and vendors about contracts, policies and deadlines.
  • Devised and executed annual purchasing plans and contracts.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Applied supply chain management knowledge to provide sourcing and influence electronic mediated environments.
  • Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
Transportation Coordinator, 01/2019 to 10/2019
Kasbah TransportationCity, STATE,
  • Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
  • Pulling data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and performing ad hoc reporting and analysis as needed
  • Publishing performance metrics to assist with driving business results
  • Able to quickly understand the business impact of the trends and make decisions that make sense based on available data
  • Able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
  • Working within various time constraints to meet critical business needs, while measuring and identifying activities performed
  • Excellent communication, both verbal and written.
  • Maintained and managed customer files and databases
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
Education
MBA: Business Administration, Expected in 01/2023 to Pittsburg State University - Pittsburg, KS,
GPA:
Bachelor of Arts: Analysis Discourses , Expected in 06/2017 to University of Oran 2 Mohamed Ben Ahmed - Oran, Algeria,
GPA:
Languages
English:
Full Professional
Negotiated:
French:
Full Professional
Negotiated:
Arabic:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Pittsburg State University
  • University of Oran 2 Mohamed Ben Ahmed

Job Titles Held:

  • Demand & Customer Service and Supply Chain
  • Supply Chain Planner
  • Transportation Coordinator

Degrees

  • MBA
  • Bachelor of Arts

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