delivery courier resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Team Management
Supervision & Leadership
Planning & Organizing
Good Work Ethic
Reliable & Trustworthy
Microsoft Office
Active Listening
Verbal and Written Communication
Time Management
Relationship Building and Rapport
Problem-Solving
Heavy Lifting
Attention to Detail
Customer Service
Working Independently
Meticulous and Organized
Recordkeeping and Bookkeeping
Inventory Management
Administrative Support
Calendar Management
Documentation and Reporting
Computer Proficiency
Project Coordination
Technologically Savvy
Document Control
Data Entry
Education and Training
John C. Kimball High SchoolTracy, CAExpected in 05/2015 ā āHigh School Diploma: - GPA:
San Joaquin Delta CollegeStockton, CAExpected in ā āBachelor of Business Administration:Accounting And Finance - GPA:
Experience
Fedex - Delivery Courier Menomonee Falls, WI, 08/2020 - Current
Created delivery routes based on destinations and timelines to maintain efficiency.
Communicated effectively with dispatch regarding delivery progress and route detours.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Inspected and monitored delivery vehicle and performed basic maintenance.
Coordinated parcel delivery using strong time management skills.
Quickly responded to customer inquiries to improve business relationships.
Communicated with dispatchers, management and colleagues to form lasting partnerships.
Reported issues to supervisors resulting in increased customer satisfaction.
Alerted customers to weather-related pickup or delivery delays.
Sorted shipments and scheduled routes to meet company standards and time requirements.
Answered shipment and delivery questions concerning estimated times of arrival.
Checked and secured package loads before deliveries.
Developed delivery route understanding to avoid high traffic and construction areas.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Answered customer questions regarding shipments.
Inspected vehicle and maintained gas, oil and water levels.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Obeyed traffic laws and follow established traffic and transportation procedures.
Transported and safely delivered items to prevent damage or loss.
Verified deliveries against shipping instructions prior to delivering to customers.
Colorado Christian University - Home Appliance Sales Associate Colorado Springs, CO, 04/2019 - 02/2020
Maintained department and showroom with neat and orderly displays.
Maintained knowledge of products to educate customers on available appliance options and model variations.
Coordinated schedules with customers for appliance deliveries, and installations.
Greeted customers entering appliance showroom proactively and courteously.
Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
Approached customers and asked open-ended questions to better understand buying needs and budgets.
Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
Trained and mentored new associates in appliance sales and customer service and led full store sales seminars.
Contacted buying customers soon after purchase to confirm satisfaction.
Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
Securitas Security Services USA - Security Guard City, STATE, 07/2017 - 10/2018
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings and patrolling property.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Investigated reported incidents to protect company assets.
Warned persons of rule infractions or violations and evicted violators from premises.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Addressed problems quickly and reported clear information while working under minimal supervision.
Monitored access control systems and key code records for suspicious activities.
Guarded restricted areas to prevent unauthorized entry.
Documented security-related situations and submitted in-depth reports to superiors.
Searched individuals and baggage for weapons and other prohibited items.
Monitored premises and recorded activity in daily officer reports.
Reported safety hazards for remediation response.
Safeguarded entrances using scanning equipment to keep lines moving.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.