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delivery courier resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations.

Reliable Courier offering [Number] years of experience working in busy delivery environments. Highly communicative and considerate of deadlines. Ready to tackle new challenges as [Job Title].

Entry-level Courier with well-established knowledge of local routes. Calm and focused even under pressure. Offers well-developed skill set and proactive demeanor.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

Skills
  • Coordinating efficient routes
  • Processing samples
  • Delivery and pickup
  • Heavy lifting
  • Delivering time-sensitive specimens
  • Message delivery
  • Problem resolution
  • Planning and coordination
  • Organization
  • Customer service
  • Issue and conflict resolution
  • Workforce Management
  • Project organization
  • Team building
  • Team management
  • Supervision
  • Administrative support
  • Communications
  • Inventory management
  • Operational improvement
Experience
Delivery Courier, 01/2017 - 01/2019
Aarons Hazleton, PA,
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
  • Checked and secured package loads before heading out on over [Number] daily deliveries.
  • Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
  • Used strong time management skills to coordinate deliveries in timely manner.
  • Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Delivered [Product or Service] to customer locations.
Manager, 01/2015 - 11/2017
Advent Software Irving, TX,

I was hired as a cashier. Promoted to customer service manager, shipping and receiving as well as dept manager.

  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Automated office operations, managed client correspondence and tracked records.
  • Generated reports to assess performance and make adjustments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Fostet Parent , Speaker and Information Provider. , 01/2010 - 09/2015
Vca Antech, Inc. Indianapolis, IN,
  • Promoted important messages to attendees by using [Type of Skill] and [Type of Skill].
  • Incorporated variety of techniques including stories and inspirational messages into presentations to entertain attendees.
  • Determined what information needed to be presented to large groups by interacting with [Job Title].
  • Researched topics to better understand the material prior to crafting educational presentations.
  • Delivered speeches to groups of people in various venues addressing [Subject].
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Conferred with clients to discuss options and goals for various services.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Coordinated all activities involving birth parents in conjunction with in-home support counselors.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Attended hearings with victims to provide emotional support.
  • Informed victims about legal processes and timelines.
  • Coordinated between various entities to manage cases.
  • Identified appropriate community resources and provided referrals for services.
Veterinary Technician/assistant, 09/2000 - 09/2009
Animal Medical Center Of New England City, STATE,
  • Supervised waiting area, mopped floors, [Action] and rearranged magazines to maintain office.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Treated animals afflicted with [Type] mange and [Type] skin conditions with therapeutic bath treatments and medications.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately [Number] animals per day.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Collaborated with others to discuss new [Type] opportunities.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Handled all delegated tasks, including [Task] and [Task].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
GED: , Expected in 01/1997
-
LVTI - Lynn, MA
GPA:
Status -

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Resume Overview

School Attended

  • LVTI

Job Titles Held:

  • Delivery Courier
  • Manager
  • Fostet Parent , Speaker and Information Provider.
  • Veterinary Technician/assistant

Degrees

  • GED

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