Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations. Entry-level Courier with well-established knowledge of local routes. Calm and focused even under pressure. Offers well-developed skill set and proactive demeanor. Deadline-oriented Courier offering well-developed skills in delivery, pickup and customer service. Pursuing position in busy organization where focus and dedication are highly sought. Detail-oriented Courier seeking managerial-level position with large courier company. Ability to manage complex routes with excellent organization skills. Experienced managing and dispatching courier teams.
Skills
Customer service
Focus
Law
Machinery
Microsoft
Programs
Personnel
Policies
Processes
Quality
Safety
Supervisory
Phone
Transportation
Coordinating efficient routes
Delivery payment collection
Delivery and pickup
Materials handling
Clean driving record
Heavy lifting
Vehicle inspections
Relationship building and rapport
Licensed driver in North Carolina
Supervision
Collaboration
Leadership
Message delivery
Experience
02/2014 to Current
Delivery CourierAarons – Cahokia, IL,
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Created delivery routes based on destinations and timelines to maintain efficiency.
Communicated effectively with dispatch regarding delivery progress and route detours.
Navigated and operated 26-foot box truck to deliver deliveries over 50 per day.
Inspected and monitored delivery vehicle and performed basic maintenance.
Used strong time management skills to coordinate parcels for prompt delivery.
Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Defined strategies and created a plan to achieve ambitious operational objectives.
Prioritized and organized tasks to efficiently accomplish service goals.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
09/2008 to 06/2018
Corporal Field Training OfficerAarons – Callahan, FL,
I have thorough knowledge of the methods, procedures and policies of Cumberland County as such pertains to the performance of the essential duties of Detention Officer.
Clearly understands the occupational hazards and safety precautions required to perform the essential functions of the work.
Has working knowledge of terminology and related professional languages used within the department as such pertains to work responsibilities.
Knows how to maintain cooperative and effective relationships with interdepartmental personnel, as well as any external entities with whom position interacts.
I also explain the importance of displaying good customer service, as well as how we should deal with the general public, staff,inmates by using policy and procedure and state law as public officials, using verbal judo to deescalate situations that could result in use of force or decisions to be made by the supervisory staff.
I also have experience with entering data into the computer using Microsoft programs, and using jail management systems.
When I worked overtime I worked with our transportation unit transporting inmates back and fourth to court, hospital, medical appointments, and to the different department of Correction facilities.
As a Corporal Field Training Officer I had many different job duties just to name (2) of them Housing Unit Sergeant which as I responsible for all activities staff,
I also serve on the Detention Prevention Team, communicating with adults and children of all ages, explaining to them what life is like in the confined environment.
Always creating a safe working environment by practicing situational awareness, observing and documenting incidents, and suspicious activities.
Controlling front door entry and exit points.
Interacting with the public, giving directions and responding to inquiries over the phone and in person.
Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
I have assessed fluids, belts, leaks and other system components of vehicles according to checklist before operating vehicles.
Routed all classes of mail in sequence of delivery along established route.
Obtained receipts for registered and certain insured mail.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Assisted customers in receiving oversized parcels by carrying items inside.
Cleaned and checked over vehicle after completion of all daily deliveries.
Sold stamps and customers along daily route.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
07/2017 to 02/2018
Delivery CourierAmazon – City, STATE,
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Operated and maintained heavy equipment safely, including stair climbers and pallet jacks.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Completed daily pre-trip inspection checklist before first delivery.
Handled merchandise in accordance with product handling standards.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Education and Training
Expected in 05/2005
Diploma: EE Smith High - Fayetteville, Nc, GPA:
Expected in
HIGH SCHOOL DIPLOMA: E.E. Smith High School - , GPA:
Expected in
High School Diploma: Fayetteville Tech Community college, For Cumberland County Detention Center - Fayetteville, NC GPA:
Activities and Honors
Professional and friendly Careful and active listener Strong public speaker Multi-tasking.
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Resume Overview
School Attended
EE Smith High
E.E. Smith High School
Fayetteville Tech Community college, For Cumberland County Detention Center