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Delivery Courier Resume Example

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DELIVERY COURIER
Summary

Delivered on time and was available after Hrs when possible

Skills
Experience
01/2020 to Current
Delivery CourierT-Torce － Columbus, Ohio
  • Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
  • Oversaw receipt, storage, identification and delivery of [Type] products.
  • Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Immediately processed all customer payments by accepting cash, credit and debit cards and business checks.
  • Performed daily pickups of medical specimens from [Number] businesses.
  • Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
  • Used strong time management skills to coordinate deliveries in timely manner.
  • Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
  • Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
  • Checked and secured package loads before heading out on over [Number] daily deliveries.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
03/2006 to 03/2020
Golf Club RepairSelf Employed － Westerville, OH
  • Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
02/1969 to 07/1995
Operations ManagerWilsonart International － Columbus, OH
  • Managed daily operations, including supervising multiple team members across [Number] locations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Limited inventory discrepancies by creating online inventory system using [Software].
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed [Number] departmental associates to provide optimal productivity for multi-building campus.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Education and Training
06/1958
High School DiplomaWatersmeet High School － Watersmeet, Michigan
05/1996
Clubmaker: Clubmaking And FittingGolf Works , Dynacraft － Newark, OH
Additional Information

Regripped fitting, repairs on customers Golf clubs Operated own business and sold internationally via E-bay

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Resume Overview

Companies Worked For:

  • T-Torce
  • Self Employed
  • Wilsonart International

School Attended

  • Watersmeet High School
  • Golf Works , Dynacraft

Job Titles Held:

  • Delivery Courier
  • Golf Club Repair
  • Operations Manager

Degrees

  • High School Diploma
    Clubmaker : Clubmaking And Fitting

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