Delivery Courier Resume Example
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DELIVERY COURIER
Summary
Delivered on time and was available after Hrs when possible
Skills
Experience
01/2020 to Current
Delivery CourierFedex － Schertz , TX
- Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
- Oversaw receipt, storage, identification and delivery of [Type] products.
- Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Immediately processed all customer payments by accepting cash, credit and debit cards and business checks.
- Performed daily pickups of medical specimens from [Number] businesses.
- Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
- Used strong time management skills to coordinate deliveries in timely manner.
- Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Checked and secured package loads before heading out on over [Number] daily deliveries.
- Earned good attendance record and built reputation for being on time and ready to work.
- Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
03/2006 to 03/2020
Golf Club RepairGraphic Packaging － Wausau , WI
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
02/1969 to 07/1995
Operations ManagerWilsonart International － City , STATE
- Managed daily operations, including supervising multiple team members across [Number] locations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Established work priorities to meet contractual obligations for schedule and installations.
- Limited inventory discrepancies by creating online inventory system using [Software].
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
- Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed [Number] departmental associates to provide optimal productivity for multi-building campus.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Education and Training
06/1958
High School DiplomaWatersmeet High School － City
05/1996
Clubmaker: Clubmaking And FittingGolf Works , Dynacraft － City
Additional Information
Regripped fitting, repairs on customers Golf clubs Operated own business and sold internationally via E-bay
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Resume Strength
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- Formatting
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Watersmeet High School
- Golf Works , Dynacraft
Job Titles Held:
- Delivery Courier
- Golf Club Repair
- Operations Manager
Degrees
- High School Diploma
Clubmaker : Clubmaking And Fitting
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