Dealer Manager Resume Example
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DEALER MANAGER
Summary
I am motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Ambitious business manager with solid history of success in loan operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering over 2 years related in experience and pursuing new professional challenges with room for advancement at financial company. I am very fast to learn, dedicated and focused person. Also, I am talented at learning skills of approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Finally, I would like to be part of your team to grown in the company.
Skills
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Experience
Dealer ManagerJul 2019 to Current
Ingram Content Group － Raleigh , NC
Ingram Content Group － Raleigh , NC
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Financial loan processor.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Assessed, optimized and elevated operations to target current and expected demands.
- Inputted customer data into a loan system, safeguarding financial and personal information to avoid breaches.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Automated office operations, managed client correspondence and tracked records.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Met with each associate to establish realistic monthly sales goals.
- Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
SalespersonFeb 2019 to Jul 2019
Golder Associates － Decatur , AL
Golder Associates － Decatur , AL
- Brought motivation and energy to sales floor, creating positive and fun atmosphere.
- Identified customer needs and adjusted product offering to align with opportunities.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Planned and executed innovative merchandising to promote visibility on target products.
- I answered some questions about current promotions and resolved issues according to store policies.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Processed payments and maintained accurate drawers to meet financial targets.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Bagged, wrapped and packaged purchases according to customer needs.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Generated strong professional networks locally to initiate and foster profitable customer relationships.
- Maintained strong relationships with customers from introduction to closing.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Civil EngineerFeb 2014 to Jun 2015
Penske Vehicle Services － Marysville , OH
Penske Vehicle Services － Marysville , OH
- Wrote technical reports documenting project progress and specifications.
- Conducted onsite inspections and prepared takeoffs for engineering project costing.
- Devised and initiated engineering solutions to variety of project and design issues.
- Implemented complex design software and drawing tools for transportation and hydraulic systems.
- Advised management regarding structural repairs and design, construction and program modifications.
- Attended meetings and site locations to gather data for project work.
- Composed various project proposals, including project specifications, cost estimates and schedules.
- Controlled budget and established company efficiency policies to maximize profits.
- Wrote daily detailed reports logging work progress for quality assurance purposes.
- Created all construction schedules and detailed equipment and labor requirements in project instructions.
- Estimated quantities and costs of all project materials for owner review.
- Computed load and grade requirements and material stress factors to determine design specifications.
- Interpreted extensive variety of abstract and concrete variables to enhance designs and correct issues.
- Advised industrial staff and offered technical insight regarding design, construction and repair work.
- Delivered consistent support for document controls while reviewing, assessing and providing comments on contract documentation.
Administrative CoordinatorMay 2008 to Nov 2009
Exposition Hotel － City , STATE
Exposition Hotel － City , STATE
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Evaluated employee job performance and motivated staff to improve productivity.
- Managed administrative processes and prepared key reports and documentation.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed patient appointments, check-in procedures and invoices.
- Coordinated special meetings and events on behalf of executive leaders.
- Reorganized meeting spaces to maximize physical space without sacrificing comfort.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Education and Training
Civil Enginnering, Civil EngineeringMay 2015Catholic University of Pernambuco － City
High School DiplomaAug 2018Harvest English Institute Orlando － City
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School Attended
- Catholic University of Pernambuco
- Harvest English Institute Orlando
Job Titles Held:
- Dealer Manager
- Salesperson
- Civil Engineer
- Administrative Coordinator
Degrees
- Civil Enginnering , Civil Engineering May 2015
High School Diploma Aug 2018
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