Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Skills
Contract development and management
Systems and automation applications
Issue and conflict resolution
Capital improvement planning
Reliable and trustworthy
Customer service
Multitasking
Organization
Project planning
Experience
07/2017 to Current
Daytime ManagerMcdonald's – Atlanta, TX,
Trained and supervised staff members.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Cross-trained in every store role to maximize operational knowledge.
Generated reports to assess performance and make adjustments.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Selected merchandise based on quality and cost-efficiency models.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Placed products and rotated stock per established standards.
Maintained work areas in organized, safe and clean manner.
Reviewed work orders to check correctness of deliveries.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Re-stocked, organized and arranged service and food stations.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/2017 to 07/2017
Restaurant ManagerTroon Golf, L.L.C. – Saint Augustine, FL,
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Developed and maintained exceptional customer service standards.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Re-stocked, organized and arranged service and food stations.
Added garnishes and other finishing touches to improve plating presentation.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Answered customers' questions and addressed problems and complaints in person and via phone.
02/2014 to 10/2016
Department ManagerLovesac – San Antonio, TX,
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached, trained and mentored new team members and manager trainees.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Identified labels, trends and opportunities by sampling competitor shopping experiences.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Displayed appropriate signage for products and sales promotions.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Placed prices and descriptive signage to enhance displays and promote items.
Assisted in gathering and moving materials and equipment for assigned displays.
Reset store displays for special events and seasonal merchandise changes.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned customer purchases, supporting transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Monitored sales events, added new merchandise and rang up purchases.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
05/2010 to 01/2014
Assistant ManagerMg Properties – Northridge, CA,
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Promoted language development skills through reading and storytelling.
Improved group and individual behavior by employing positive management strategies.
Secured indoor and outdoor premises to protect children under care.
Coordinated field trips to local parks, fire stations and zoos.
Monitored children's play activities to verify safety and wellness.
Balanced schedules to provide optimal rest, play and educational periods.
Discussed new developments, misbehavior and concerns with parents or guardians.
Enforced rules to teach manners and maintain safe environment.
Recorded information about behavior, food service and medication dispensing.
Used clear communication and professionalism to develop constructive relationships with families.
Collaborated daily with classroom teachers to keep activities running smoothly.
Education and Training
Expected in 05/1989
High School Diploma: Ursuline Academy - New Orleans, LA, GPA:
Expected in
: Business University Of Southwestern Louisiana - Lafayette, La, GPA:
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