Daycare Worker Resume Example YMCA - East Rutherford, New Jersey

DAYCARE WORKER

Summary

Dependable and courteous Front desk associate with 3 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Skills

Activities leadership
Social development
Behavior management techniques
Recordkeeping requirements
Creative arts talent
Age-appropriate activities
Lesson plan development
Early childhood knowledge
Safety understanding
Sanitation understanding
First Aid/CPR
Problem resolution
MS Office
Business operations
CCTV
Planning and coordination

Communications
Team building
Customer service
Administrative support
Organization
Team management
Relationship development
Supervision
Operational improvement
Project organization
Insurance billing
Customer assistance and interaction
Proficient in SGA, excel, etc.
Front office management
Hospitality services
Microsoft Office

Experience

Daycare Worker
East Rutherford, NJYMCA/Aug 2018 to Current

Balanced schedules to provide optimal rest, play and educational periods.
Recorded information about behavior, food service and medication dispensing.
Improved group and individual behavior by employing positive management strategies.
Secured indoor and outdoor premises to protect children under care.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Developed and implemented lesson plans based on ages and abilities of class children.
Enforced rules to teach manners and maintain safe environment.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Discussed new developments, misbehavior and concerns with parents or guardians.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Incorporated music and art activities to encourage creativity and expression.
Maintained organized and clean classroom and work areas.
Kept children safe and secure at all times.

Front Desk Associate
East Rutherford, NJYMCA/Jul 2018 to Current

Set guest and group reservations and processed check-ins and check-outs.
Managed guest check-in and check-out procedures, reservations and payments.
Monitored reservations to track incoming parties and special events.
Advertised current promotions to increase enrollment using various social media platforms.
Used POS system to assist with new membership cards, change of address and billing questions.
Discussed fitness classes with members to fit lifestyle goals, addressing any physical limitations.
Answered phones, issued equipment and completed guest check-in.
Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Managed linen cart by keeping neat and organized.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Developed lasting relationships with guests that built loyalty and drove gym to more guests.

Cashier
Carlstadt, NJHarmon Face Values/Jul 2016 to Aug 2018

Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Scanned customer purchases, supporting transactions to streamline sales process.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.

Education and Training

Associate of Arts: Business Administration And ManagementBergen Community CollegeMay 2020Paramus, NJ

Business Administration And ManagementMontclair State UniversityMontclair, NJ

Resume Overview

Companies Worked For:

YMCA
Harmon Face Values

School Attended

Bergen Community College
Montclair State University

Job Titles Held:

Daycare Worker
Front Desk Associate
Cashier

Degrees

Associate of Arts : Business Administration And Management
Business Administration And Management

Daycare Worker Resume Example

Resume Score: 80%

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