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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions. Very knowledgeable in the Health Care field of work.
Core Strengths
  • At-home daycare professional
  • Conflict resolution techniques
  • Calm and patient
Sound judgment
Skilled negotiator
Complex problem solving
Calm under pressure
  • Employee relations
  • Hiring and retention
  • Personnel records maintenance
  • Regulatory compliance
  • New hire orientation
  • Exceptional interpersonal skills
  • Innovative
  • OSHA inspections
  • Mediation expertise
  • Staff development
Accomplishments
Operated Busy Bee 50% under budget for 6 years.
Consistently received positive feedback from parents.
Solved severe child behavioral issues in positive and constructive ways.
 Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of valued clients.
  • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding business operation,promotions.
    • Boosted customer satisfaction ratings by 25% in under 12 months.
    • Spearheaded an employee engagement program, resulting in a 10% decrease in annual employee turnover.
Skills
Patient-focused care
Excellent interpersonal skills
Compassionate and trustworthy caregiver
Catheter preparation and change
Charting and record keeping
Catheter preparation and change
Work Experience
04/2009 to Current Daycare Operator Ascension Health | Hale, MI,
  • Composed and drafted all outgoing correspondence and reports for managers.Oversaw daily office operations for staff of 2 employees.Composed and drafted all outgoing correspondence and reports for managers.
  • Promoted language development skills through reading and storytelling.Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.Dressed children and changed diapers.Administered medication and minor first aid to sick and injured students.Maintained a child-friendly environment by allowing frequent access to outdoor activities.Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc.
07/2007 to 09/2009 Patient Care Tech American Advanced Management, Inc | Bakersfield, CA,
  • Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Tested and recorded blood glucose levels.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.Obtained information about clients' medical history, drug history, complaints and allergies.Helped patients move in and out of beds, baths, wheelchairs and automobiles.Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.Assisted with patient transfer and ambulation.Followed safe lifting techniques and individual resident lifting instructions.Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Assisted in cleansing enemas, catheterization and bladder irrigations.Answered patient calls for care and feeding.Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and musculardystrophy.Supported diagnostic procedures, assisted with technical nursing treatments and entered information inpatient records and charts.Reported any unusual circumstances in the patients' condition or environment.Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Member in good standing with Nurse Aide Registry.Monitored expiration of medical supplies and medications.
2003 to 07/2005 CNA Chewy | Jessup, PA, Recorded patients' medical history, vital statistics and test results in medical records. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Sound, ethical and independent decision-making ability consistent with medical protocols. Worked as part of team to ensure proper care of body mechanics and safety of patient. Provided quality nursing care in accordance with resident care policies and procedures.
03/2001 to 2002 Warehouse Associate/Plcker Ingram Micro | City, STATE,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Responded appropriately to the physical, emotional and developmental needs of patients.Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.Helped patients move in and out of beds, baths, wheelchairs and automobiles.Maintained a clean, healthy and safe environment.Followed safe lifting techniques and individual resident lifting instructions.Answered patient calls for care and feeding.
  • Ingram Micro - 3820 Micro Drive.
  • Millington, Tn Maximized sales by shipping on time and accurately.Received, stored and shipped goods and materials.Adhered to all requirements and regulations for interstate HAZMAT carriers.Sorted cargo before loading and unloading.Stacked and transported all overstock to storage areas.Reported all equipment failures and malfunctions to supervisor.Cleaned and maintained the warehouse in compliance with OSHA safety standards.Tagged all inbound merchandise with receiving date.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Verified computations against physical count of stock.
  • Operated PC and RF-based computer systems with a high level of accuracy.Swept floors and stored equipment at the end of each shift.Complied at all times with SOX, USDA, FDA, DOT and U.S.
  • Customs guidelines and regulations.Loaded and unloaded ship cargo.
05/1999 to 02/2000 Warehouse Unilever SlimFast | City, STATE,
  • Achieved a 80% on-time shipment rate.Loaded products weighing up to 25-50 pounds onto trailers for delivery.Loaded and unloaded pieces into boxes for shipment.Maximized sales by shipping on time and accurately.Adhered to all requirements and regulations for interstate HAZMAT carriers.Reported all equipment failures and malfunctions to supervisor.Stacked and transported all overstock to storage areas.Cleaned and maintained the warehouse in compliance with OSHA safety standards.Unloaded cargo from truck with hand trucks and pallet jacks.Swept floors and stored equipment at the end of each shift.Loaded and unloaded ship cargo.Complied at all times with SOX, USDA, FDA, DOT and U.S.
  • Customs guidelines and regulations.Attached identifying tags to containers.Used item numbers to properly stock warehouse.
Educational Background
Expected in BBA | Business Administration/ Marketing, Incomplete Harris Stowe State University, Saint Louis, Mo GPA:
06-8-12 Saint Louis Public Schools- Adult Education and Literacy - 4040 Seven Hill Drive. Suite 166 Florissant 63033 Business Administration/ Marketing, Incomplete
Certifications
Basic Life Support (BLS) Certification 2002 to present
CPR certified through American Heart Association

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Resume Overview

School Attended

  • Harris Stowe State University

Job Titles Held:

  • Daycare Operator
  • Patient Care Tech
  • CNA
  • Warehouse Associate/Plcker
  • Warehouse

Degrees

  • BBA

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