Datacenter Sr It Infrastructure Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Global IT Leader with extensive experience driving Strategic Business Services and Process Improvements. Broad range of Industry domains experience including IT & Business Strategy, IT Architecture and Operations, Enterprise Applications, Enterprise Architecture, Infrastructure Management, Data Center Transformation, Information Security, Portfolio/Program/Project Management, Budgeting and Cost Centers Management, Governance Risk and Compliance Management, Mergers and Acquisitions, Talent Strategies and Organizational Transformation.

  • Worked with start-ups to Fortune 500 companies to solve business challenges, road-mapping, gap analysis, projects and portfolio planning, long and short term strategy, execution & delivery
  • Delivered solutions across industry verticals like Manufacturing, Financial, Telecommunications, and Healthcare
  • Led multiple cross-functional, high performance global teams to deliver IT Solutions
  • Strategic Thinker to think out of the box to align business vision and goals and IT strategies
  • Knowledgeable and Experienced in delivering successful transformations by simplifying the layers of technology to solutions that advance corporate capabilities
  • Advocate of Enterprise Frameworks, Architecture, Standards and Processes to promote a shared vision and solutions for organization business priorities
  • IT Strategy, Architecture, Security and Operations 
  • Enterprise Architecture
  • Cloud Strategy & Data Center Architecture
  • Infrastructure Management, Transformation and Security
  • Data Center Management and Migrations
  • Program / Project Management 
  • IT Governance, Risk Management and Compliance (Sox, PII, PCI, GDPR, ITAR, EAR)
  • ITIL Service Design, Transition and Operation
  • Budgeting & Cost Center Management
  • Global Team Management
  • Vendor Management and Contract Negotiations
  • Enterprise Software Licensing
  • Disaster Recovery and Business Continuity
  • Business Process Improvement
  • Enterprise Applications Management
  • IT M&A, M&A Integration
  • Talent acquisition , retention and team building
  • Executive communication, Influencing and Interpersonal
  • Process Improvements & Analytics
02/2003 to Current Datacenter & Sr. IT-Infrastructure Manager Bae Systems | Arnold, MO,

ADI is an American multinational semiconductor company specializing in data conversion and signal processing technology, headquartered in Norwood, Massachusetts.

  • Responsible for planning, designing, budgeting, operating and reporting on the corporate data-center and all corporate infrastructure. The infrastructure includes enterprise servers, storage & SAN and host ERP, other financial, supply chain and batch processing applications. My team is responsible for physical facility management, OS and few of the business applications management. 
  • Manage the Infrastructure and Operations Group for Corp-IS: Managing team of technical project managers, storage and system administrators and other subject matter experts (SME’s) including M&A and Governance, Risk and Compliance. The key to success of this team is focused approach to continuous learning and improvement. Have led both small and large teams including offshore. 
  • Created home grown DCIM tools and processes to manage the corporate datacenter facility and corporate assets management.
  • Collaborated with other IT leaders to implement Portfolio Management portfolio and created a collaboration model for the IT teams.
  • Worked with other IT leaders to refine incident & problem management of the 24x7 service operation and established change management of the service strategy as part of the IT service management. 
  • Led the disaster recovery and business continuity setups of tier-1&2 applications/infrastructure. Established the RTO and RPO of the applications and created a cadence for DR testing.
  • Created a new organization Skills and Career track roadmap for the Corp-IS employees partnering with IT leaders, industry peers and HR
11/1999 to 02/2003 Senior Systems Analyst Fusion Technology Group | City, STATE,

FTG is an IT services and solutions provider in the MA region. The role involved IT Infrastructure, Planning, Design, Operations and Applications Management: Managed all aspects of IT service management for FTG and its customers. The scope of work involved new IT solutions setup or refresh of existing, capacity planning and scale up of the infrastructure/applications. 

  • Worked as a consultant at Gateway Computers – Retail/e-commerce (formerly NECX), Emplanet - Financial (401k provider), Wellington Management - Financial, NewsEdge - Telecom, Gensym - Software services and other clients.
  • Technical project and program manager and SME for the IT solutions at the customer site.
  • Architect the enterprise solutions, setup system/applications/network clustering/redundancy, remote replication for sustained disaster recovery operations, business continuity framework and processes.  Implemented and documented operational processes like OS setup, hardening, patching, clustering, backups and offsite data retention, servers, storage, network and applications performance monitoring at FTG and its customers. Implemented Oracle best practices to setup backup and recovery of databases. Rolled out RMAN hot backup for systems and improved RTO and RPO. Implemented middleware SOA solutions to improve application integrations. 
  • As part of customers M&A team consolidated enterprise applications workloads after risk, capacity, and resources planning including SW & OS licenses. A couple of customer projects included datacenter moves and consolidation to a co-location facility.
  • Perform gap analysis for customers and implement governance process to align reports development with business needs. ROI and TCO analysis of buying/leasing for the solutions (capital vs. expense). Refresh Hardware and Software applications as best practice and achieve more for less through strategic planning.
  • Ensured security of data, network access, and backup systems. Implemented data governance processes and solutions for customer’s compliance related to SOX and PCI requirements.
  • Established helpdesk support processes and established escalation protocol for 24x7 support for few customers.
  • Partnered with International customers and hosted email for one of the offshore customer (RPG India) at FTG premises for 2+ years.
09/1999 to 11/1999 Manager, Networks Direct Internet Private Ltd. | City, STATE,

DIPL was an internet service provider in the North India region. The role was to technically lead the Delhi branch. Part of the startup steering group of the company. As part of the group worked with venture capitalists to secure seed funding for the company and procured ISP license in 1999. Technical work involved the new site design including network, systems and other telecommunication devices.

05/1994 to 09/1999 Senior Executive, Network Systems Business India Information Technology Ltd. | City, STATE,

BIIT was an Internet and Value add service provider across major cities of India part of the Business India Conglomerate. Technical leader of the North India (Delhi) branch responsible for network, systems and data center operations. 

  • Led a team of 6 technical folks.  
  • Worked closely with the Delhi branch GM and Customer Support Head to continually improve the value add and ISP services. 
  • Technically led the move of the data center from the old site to the new one.
  • Responsible for Partnering with Telco providers and other branch office leaders to keep the customers experience consistent across different India regions. 
  • Provided technical leadership and support to the company’s north India franchises. 
  • Bench marked ISP performance with the competition and industry peers. 
  • In charge of the North India technical talent acquisition, team building and knowledge sharing.
Education and Training
Expected in 1999 MBA | MIS, Marketing Management Institute of Management Technology, Ghaziabad, Uttar Pradesh GPA:
Expected in 1997 Post Graduate Diploma in Marketing Management | Institute of Management Technology, Ghaziabad, Uttar Pradesh GPA:
Expected in 1994 Advance Diploma in Systems Management | MIS National Institute of Information Technology, , New Delhi GPA:
Expected in 1994 Bachelor of Arts | University of Delhi, , Delhi GPA:
  • Six Sigma Yellow & Green Belt
  • Certified Data Center Management Professional (CDCMP)
  • ITIL - IT Service Management

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Resume Overview

School Attended

  • Institute of Management Technology
  • Institute of Management Technology
  • National Institute of Information Technology
  • University of Delhi

Job Titles Held:

  • Datacenter & Sr. IT-Infrastructure Manager
  • Senior Systems Analyst
  • Manager, Networks
  • Senior Executive, Network Systems


  • MBA
  • Post Graduate Diploma in Marketing Management
  • Advance Diploma in Systems Management
  • Bachelor of Arts

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