Datacenter Sr It Infrastructure Manager resume example

FTG is an IT services and solutions provider in the MA region. The role involved IT Infrastructure, Planning, Design, Operations and Applications Management: Managed all aspects of IT service management for FTG and its customers. The scope of work involved new IT solutions setup or refresh of existing, capacity planning and scale up of the infrastructure/applications. 

• Worked as a consultant at Gateway Computers – Retail/e-commerce (formerly NECX), Emplanet - Financial (401k provider), Wellington Management - Financial, NewsEdge - Telecom, Gensym - Software services and other clients.
• Technical project and program manager and SME for the IT solutions at the customer site.
• Architect the enterprise solutions, setup system/applications/network clustering/redundancy, remote replication for sustained disaster recovery operations, business continuity framework and processes.  Implemented and documented operational processes like OS setup, hardening, patching, clustering, backups and offsite data retention, servers, storage, network and applications performance monitoring at FTG and its customers. Implemented Oracle best practices to setup backup and recovery of databases. Rolled out RMAN hot backup for systems and improved RTO and RPO. Implemented middleware SOA solutions to improve application integrations. 
• As part of customers M&A team consolidated enterprise applications workloads after risk, capacity, and resources planning including SW & OS licenses. A couple of customer projects included datacenter moves and consolidation to a co-location facility.
• Perform gap analysis for customers and implement governance process to align reports development with business needs. ROI and TCO analysis of buying/leasing for the solutions (capital vs. expense). Refresh Hardware and Software applications as best practice and achieve more for less through strategic planning.
• Ensured security of data, network access, and backup systems. Implemented data governance processes and solutions for customer’s compliance related to SOX and PCI requirements.
• Established helpdesk support processes and established escalation protocol for 24x7 support for few customers.
• Partnered with International customers and hosted email for one of the offshore customer (RPG India) at FTG premises for 2+ years.

DIPL was an internet service provider in the North India region. The role was to technically lead the Delhi branch. Part of the startup steering group of the company. As part of the group worked with venture capitalists to secure seed funding for the company and procured ISP license in 1999. Technical work involved the new site design including network, systems and other telecommunication devices.

BIIT was an Internet and Value add service provider across major cities of India part of the Business India Conglomerate. Technical leader of the North India (Delhi) branch responsible for network, systems and data center operations. 

• Led a team of 6 technical folks.  
• Worked closely with the Delhi branch GM and Customer Support Head to continually improve the value add and ISP services. 
• Technically led the move of the data center from the old site to the new one.
• Responsible for Partnering with Telco providers and other branch office leaders to keep the customers experience consistent across different India regions. 
• Provided technical leadership and support to the company’s north India franchises. 
• Bench marked ISP performance with the competition and industry peers. 
• In charge of the North India technical talent acquisition, team building and knowledge sharing.