Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

To find a position where the skills I have learned over the years can be beneficial to both the company I am working and for myself.

MS Office Suite, Genesis 200, MAS 200, Profit 21, Docstar, SOS, Lauris Online, SAMIS, Concordia
Implemented the transition of an all paper medical records system to an electronic medical records system for 2000+ active clients.
02/2013 to Current
Data & Systems Manager Alakaina Family Of Companies Kirtland Afb/Albuquerque, NM,
  • Provides daily assistance to staff for training, guidance, reporting capabilities and trouble shooting for the agencies electronic medical record (EMR) system
  • Trouble shooting of staff issues and concerns that may arise and hamper their ability to complete paperwork as well as train staff on usage of the EMR system
  • Act as liaison between organization and Lauris Online Implementation Specialist to customize the EMR system to meet the agency's needs
  • Make and/or arrange for necessary changes to forms and documents to be made per director requests
  • Determine best practices for obtaining data needed for reporting purposes for directors, funders, and upper management
  • Implementation and crossover of medical billing from old paper system to new system including configuration of billing module, training of staff, working with clearing house to determine payor needs and minimizing rejections from payors
  • Data uploading to Concorida data system for monthly services
  • Analyze data for trends to determine missing criteria, database concerns or staff completion issues.
09/2008 to 02/2013
Executive Assistant Yodlee Secaucus, NJ,
  • Provided daily administrative assistance to the VP of Clinical Services, Assistant VP of Clinical Services, Director of Clinical Training, and 10 Clinical Program Directors
  • Position was later changed to Executive Assistant to both the Director of Clinical Services and the Director of Children's Programs
  • Routine Duties
  • Maintain daily calendar for upper management including scheduling meetings, conferences and trainings
  • Provide daily technical support and trouble shooting for staff using the new data system
  • Reconcile monthly financial reports for program funders
  • Ensure all clinical staff and vendors are paid in a timely fashion and within the contractual obligations of funders
  • Maintain staff rosters for HMO's including Medicaid, UMBH, and Magellan
  • Provide backup for all departments in the clinical services division
  • Transcribe psychiatric evaluations performed by staff psychiatrists
  • Collaborate with planning team members to organize and execute company special events
  • Facilitated the implementation of the organization's new web-based electronic medical record system, including providing training to office personnel, writing standard procedures, and uncovering and remedying compatibility and user interface issues
  • Organized trainings for internal clinical staff and external members of the community with renowned speakers.
02/2008 to 09/2008
Program Assistant Community Care, Inc Elkhorn, WI,
  • Provided administrative support to 20 licensed clinical staff during the implementation of the new evidence-based Early Childhood Wellness (ECW) Program funded by the Children's Services Council of Palm Beach County
  • Ordered, logged and maintained program materials and supplies for initial start-up of the ECW program in 10+ subsidized day-care centers throughout the county
  • Organized monthly 2-day trainings for all staff
  • Worked with developers to create Access database for the capturing of client data and outcomes.
02/2004 to 10/2007
Customer Service Representative Guard Insurance Group San Francisco, CA,
  • Distributor of Exxon Mobil Lubricant Provided support to 2000+ customers in business-to-business distribution of fuel and lubricant products for both commercial and automotive industries.
  • Established and maintained customer relationships resulting in increased customer service and satisfaction.
  • Provided administrative support for outside sales team of six representatives.
  • Increased sales by up to 10% by promoting Product of the Month and new merchandise.
  • Created reports and Excel spreadsheets for use internally, as well as by customers.
  • Provided technical support for customers.
  • Collaborated with other departments including Dispatch, Credit, Warehouse, and Delivery to get products to customers accurately and efficiently.
  • Managed orders from the data entry stage to completion of billing process with less than 1% error rate.
08/2002 to 11/2003
Loan Processor District Of Columbia Housing Finance Agency Washington, MN,
  • Teamed with loan originators, clients, and multiple financial institutions to fulfill first mortgage and refinance loans.
  • Inputted client applications into computer system.
  • Communicated with clients to obtain information and documentation required for loan processing.
  • Worked one-on-one with banks to determine the correct programs for the client.
  • Secured loan funding in a timely fashion.
08/1997 to 01/2001
Receptionist Erickson Living Silver Spring, MD,
  • Assisted sales team of 65 licensed agents and brokers in three different offices while working with outside companies and sellers to set up appointments for potential buyers.
  • Operated and routed all incoming calls on multi-line switchboard.
  • Managed agents' showing calendars.
  • Designed and produced marketing materials for potential clients.
  • Computer input of sales leads, property listings and appointments.
  • Maintained customer files including residential and commercial listings, contracts, and appointment logs.
Education and Training
Expected in
B.S: Communications
College of Staten Island - Staten, New York
administrative, administrative support, agency, automotive, backup, billing, conferences, contracts, Council, Credit, client, clients, customer service, data entry, database, Delivery, documentation, special events, fashion, financial, financial reports, forms, loan processing, Director, marketing materials, materials, medical billing, meetings, Access database, Excel spreadsheets, MS Office Suite, office, 2000, outside sales, personnel, Profit, reporting, sales, scheduling, switchboard, technical support, Trouble shooting, user interface

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