Data Quality Help Desk Support Specialist resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detailed Data Quality Analyst ready for a new position where an extensive background in data analysis and data auditing can be properly utilized. Ambitious and self-directed to adapt quickly to challenging and changing environments. Exceptionally talented in performing root cause analysis and developing and testing various process improvements.

  • AWARDS and Biometrics expertise
  • Presentation skills
  • Normalization techniques
  • Root cause analysis
  • Data collection
  • Data evaluation
  • Data validation
  • Multitasking
  • Microsoft Office
  • Organized
04/2017 to Current
Data Quality/Help Desk Support Specialist Devereux Rhinebeck, NY,
  • Developed process improvements to enhance overall data quality.
  • Worked with programmers to correct data quality errors.
  • Performed manual and automated tests on applications and submitted reports.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Explained technical concepts to non-technical staff members in easy to understand language and concepts.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Analyzed, queried and manipulated data to defined business procedures.
  • Recommended maintenance enhancements to data acquisition processes to improve accuracy of data.
  • Gathered and organized data to analyze current industry trends.
  • Participate in the Statewide Advisory Committee meetings, Homeless Point in Time Count/Project Homeless Connect and other project related meetings as needed.
08/2009 to 04/2017
Technical Assistant/Trainer NJHMFA - HMIS City, STATE,
  • Made recommendations to improve training based upon observations and feedback from trainees.
  • Maintained detailed training log for trainers to track sessions and improve success rate.
  • Motivated trainee performance by sparking and maintaining interest in classes.
  • Consulted with training leaders to identify and assess training needs associated with changes in business policies and procedures.
  • Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.
  • Managed daily communications including maintenance of calendar and appointments.
  • Assisted senior staff in preparing course methods, organizing seminars and promoting presentations for trainees.
  • Accompanied trainees to training site to prepare for classroom training, handing out materials per lead trainer.
  • Assisted with updating training materials to digital mobile platforms, reflecting technology advances.
  • Created and offered additional materials to enhance training.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Maintained strong knowledge of the AWARDS Database and HMIS Data Standards by participating in workshops, conferences and online education classes.
07/2007 to 08/2009
Bilingual Case Manager Anchor House City, STATE,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Coordinated resources from diverse providers for intervention plans.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Managed logistics for abuse and neglect cases from start to finish.
  • Fostered staff satisfaction and performance by implementing improved disciplinary policies.
  • Evaluated and addressed individual client needs and concerns.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Produced referrals for various community resources, housing and transportation services.
  • Worked with severely mentally ill, homeless and dually-diagnosed youth.
  • Provided counseling and emotional support for at-risk youth patients.
  • Presented case history material for review and discussion with staff members.
  • Performed psychosocial assessments and documented casework.
  • Collaborated with internal and external providers to obtain patient medications.
  • Contacted child protective services regarding identified, at-risk children.
  • Performed psychosocial assessments to identify barriers in patients to obtain or use medications.
  • Conducted individual and family therapy sessions.
  • Translated for Spanish speaking youth and families.
Education and Training
Expected in 05/2007
Bachelor of Arts: Psychology
Saint Elizabeth University - Morristown, NJ,
Websites, Portfolios, Profiles
  • AWARDS Certification Training - 2013
  • CPR Certified 2018

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Resume Overview

School Attended

  • Saint Elizabeth University

Job Titles Held:

  • Data Quality/Help Desk Support Specialist
  • Technical Assistant/Trainer
  • Bilingual Case Manager


  • Bachelor of Arts

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