Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Ability to multi task and switch from Data heavy and logistical tasks to more personal service oriented situations.
Skills
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Experience
10/2021 to Current Curator Aleut Support Services Llc - Main | Lompoc, CA,
- Scheduled and coordinated all activities to support product pickup, to packaging and mailing.
- Curating products that are ready for sale, photographing, copy writing and posting to website.
- Appropriately packaging and mailing purchases to customers in a timely matter
- Curated products are stored in an organized manner with care and easy access.
01/2018 to 12/2018 Data Manager Revel Transit | New York, NY,
- Managed data gatekeeping by receiving information, translating and overseeing documents within file management system.
- Resolved information access issues, troubleshooting to improve customer and internal data entry and access.
- Managed completion of planned building and furniture audits
- Implemented revisions with AutoCAD as required by clients.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Confirmed delivery of furniture, hardware and accessories and troubleshot missed delivery dates, shortages and overages.
- Cross trained to fill in for move coordinator positions as needed
- Resolved inquiries to consistently meet performance benchmarks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Performed Daily building audits on a rotational basis, helped team manage over 34 million sq feet of commercial office space
- Trained incoming hires for Cushman and Wakefield Data Manager position and processes, Google culture and Security protocols.
08/2016 to 01/2018 Space Specialist General Dynamics | Sterling Heights, MI,
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Used multiple resources and tools for evaluating and presenting solutions.
- Identified needs of customers promptly and efficiently.
- Defined appropriate metrics and measurements to drive results.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Documented work processes, project initiation, production and updates to assist creation of change management policies.
- Implemented revisions as required by engineering, customer or suppliers.
- Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
- Created designs using computer programs such as AutoCAD to complete construction drawings.
- Created designs using computer programs such as AutoCAD to complete shop drawings.
- Worked remotely, met with team regularly each week and self-managed time to get results and tasks completed efficiently.
01/2012 to 12/2014 Rideshare Driver World Market | City, STATE,
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean car interior.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
09/2005 to 09/2014 Supervisor Company Name | City, State,
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Cross-trained in every store role to maximize operational knowledge.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Education and Training
Expected in 03/2017 Bachelor of Science | Interior Design Art Institute of Silicon Valley, Sunnyvale,
Associate of Arts | Massage Therapy De Anza College, Cupertino, CA
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Resume Overview
School Attended
- Art Institute of Silicon Valley
- De Anza College
Job Titles Held:
- Curator
- Data Manager
- Space Specialist
- Rideshare Driver
- Supervisor
Degrees
- Bachelor of Science
- Associate of Arts
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