Administrator with over 15 years of professional experience. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, and accounts receivable and payable. Communication skills demonstrated through verbal and writing abilities, client relations, marketing expertise, customer service skills, training new employees, and the ability to produce in-depth reports and correspondence.
Confidential Correspondence and Data
Document Creation and Maintenance
Editing and Proofreading
Knowledge of Office Equipment (Copier/Fax)
Agenda and Event Coordination
Stocking and Supplies
Typing / Data Entry
Purchasing and Inventory
Payroll and Accounts Administration
Data Management Services Coordinator January 2009 to CurrentPenguin Random House － Westminster, MD
Performs highly accurate and detailed data entry for end of month invoicing.
Performs data entry for business account orders in a timely manner.
Responsible for several monthly reports submitted to management.
Compiled statistical information for special reports.
Organized billing and invoice data
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Identified and resolved system and account issues.
Cross-trained and provided back-up for other data management representatives when needed.
Resolved spreadsheet issues and shared benefits of new technology.
Interacted with customers to follow-up on shipping status and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers in finding out-of-print items.
Kept abreast of rapidly evolving technology.
Provided accurate and appropriate information in response to customer inquiries.
Dispersed incoming mail to correct recipients throughout the office.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Receptionist/Cashier Supervisor January 2008 to January 2009Koons of Westminster － Westminster, MD
Assessed customer needs and responded to questions.
Organized register supplies.
Worked with customer service to resolve issues.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Monitored a team of 7-8 of professionals.
Trained and mentored new cashiers.
Hired 3-4 team members
Managed cashier shifts and breaks.
Built and maintained productive relationships with employees.
Greeted customers promptly and responded to questions.
Documented performance issues.
Counted and balanced cashier drawers.
Worked in competitive team environment to exceed revenue quotas.
Office/Program Assistant January 2004 to January 2008General Dynamics Information Technology － Aberdeen Proving Ground, MD
Maximized productivity by maintaining multiple calendars, scheduling meetings, tracking expenses and prioritizing phone calls for Program Managers.Maintained office equipment and ordered supplies.
Prepared weekly spreadsheets monitoring more than 15 ongoing projects.Oversaw status of projects by continually gathering information and following-up with Program Managers.
Updated dynamic organizational charts and headcount spreadsheets.
Answered multiline telephone system, maintained appointment calendar, filed personnel records, and assisted Program Manager.
Performed timely and highly accurate data entry to ensure fastest turnaround possible for end of month invoicing.
Developed, planned, organized, and administered policies and procedures for organization to ensure administrative and operational objectives were met.
Implemented corrective action plan to solve problems.
Established and maintained comprehensive and current record keeping system of activities and operational procedures in business office.
Prepared, reviewed, and submitted reports concerning activities, expenses, budget, government statutes and rulings, and other items affecting business and program services.
Consulted with staff and others in government, business, and private organizations to discuss issued, coordinate activities, and resolve problems.
Prepared budget and directed and monitored expenditures of department funds.
Directed and conducted studies and research, and prepared reports and other publications relating to operational trends and program objectives and accomplishments.
Loan Editor January 2001 to January 2004BancFirst － Lawton, OK
and examined information and accuracy of loan application and closing
applications for loan and credit, loan information, and disbursement of funds,
payment on accounts.
and maintained loan records.
loan and repayment schedule to customer.
reviewed, and corrected errors on interest, principal, payment, and closing
costs, using computer and calculator.
credit bureaus, employers, and other sources to check applicant credit and
and compiled documents for closing, such as title abstract, insurance form,
loan form, and tax receipt.
and typed loan applications, closing documents, legal documents, letters,
forms, government notices, and checks, using computer.
loan applicant to obtain personal and financial data and to assist in filling
with federal, state, and company policies, procedures, and regulations.
and credits accounts.
negotiable instruments such as checks and vouchers.
records for accuracy of balanced, postings, calculations, and other records
pertaining to business and operating transactions and reconciled, and notes
financial transactions and other account information to update and maintain