Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced LTC Data Entry Technician with a demonstrated history of working in the pharmaceuticals industry.
Skilled in Microsoft Excel, Data Entry, Microsoft PowerPoint, Inventory Management, Microsoft Word, and
QuickBooks. Strong administrative professional with a Associate's degree focused in Business Administration
and Management, General from Blinn College. Bachelor's degree in progress from Sam Houston State
University online BBA program. Looking to change industries to complement my degree choice. I am a fast
learner and highly motivated.
Skills
Customer-oriented
Point of Sale (POS) system operation
Quick learner
Organized multi-tasker
Friendly and helpful
Good with Numbers and math
Fast and efficient service worker
Inventory Managment
Data Entry
Quick Books
Microsoft systems (Excel, Word, Access, Office,
PowerPoint)
Experience
03/2016 to CurrentData Entry Pharmacy Technician | Aventura, FL,
Answering calls by addressing customer inquiries, solving problems and providing prescription
information.
Politely assisted nurses, doctors, and customers via telephone.
Answered product questions with up-to-date knowledge prescription information.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Process patient insurance plans.
Review new patient information to ensure they are added into the system correctly.
Sorting patient hospital discharge paperwork to fill correct order of medications.
11/2014 to 04/2016Pharmacy Technician Inventory SpecialistMemorial Healthcare System | Hayward, CA,
Maintain pharmacy inventory.
Reconcile delivery manifest with account charges.
Ordering pharmacy inventory.
Processing medication returns and expirations.
Maintaining clean and organized storage spaces.
Ordering office supplies for the pharmacy department.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Operated a POS system to itemize and complete customer purchases.
Answered calls by addressing customer inquiries, solving problems and providing new product
information.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Correctly completed pharmacy paperwork, including daily and weekly reports.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more
cost-effective generic drugs.
03/2014 to 11/2014Assistant Manager SUBWAY®Restaurants | City, STATE,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service
goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Managed work flow to exceed quality service goals.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick
prep time.
Verified that prepared food met all standards for quality and quantity.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
Followed food safety procedures according to company policies and health and sanitation regulations.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Pleasantly and courteously interacted with customers.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot,
dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Performed all position responsibilities accurately and in a timely manner.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Prepped items for later use to save staff time during busy hours.
Education and Training
Expected in 2017Associate of Applied Science | Business Administration and ManagementBlinn College, Bryan, TXGPA: Business Administration and Management
Expected in 2019BBA | Business Administration General BusinessSam Houston State University, Huntsville, TXGPA: Business Administration General Business I am currently studying for my BBA in Business Administration through Sam Houston State University's online
school.
Expected in 2013High School Diploma | Mumford High School, Mumford, TXGPA:
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