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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Diligent team member offering expertise in turbine data entry. Highly organized and systematic in resolving data issues and completing coordinating uploads. Good problem-solving and decision-making abilities.

Skills
  • Filing and data archiving
  • Data transcription
  • Error identification
  • Meticulous attention to detail
  • Advanced clerical knowledge
  • Spreadsheet management
  • Computer-savvy
  • Verifying data accuracy
  • Collecting information
  • Customer relationship management
  • QuickBooks expert
  • Strong problem solver
  • Data processing
  • Software troubleshooting
  • Project management
  • Excellent communication skills
  • Time management
  • Results-oriented
Experience
05/2019 to Current
Data Controller Glacier Bancorp Phoenix, AZ,
  • Managed daily accounting operations, including closing, reporting and reconciliation functions.
  • Implemented multiple software conversions, including desktop setup and staff training.
  • Provided guidance and leadership to numerous employees.
  • Kept accurate records of malfunctions, equipment and parts used and maintenance performed using Excel.
  • Supported Turbine department by compiling paperwork and taking detailed meeting minutes.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Collaborated in development of Q-Bond procedures.
  • Collaborated with others to discuss new organizational opportunities.
01/2016 to 03/2019
Customer Service Manager Four Seasons Hotels Inc Hampshire, IL,
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Automated contact management system to maintain efficient client organization.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Evaluated customer account information to assess current issues and determine potential solutions.
08/2013 to 12/2016
Guest Services Supervisor Diamond Resorts International City, STATE,
  • Coached employees on sticking to budget designed by guest services manager.
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Established clear policies for concierge, front desk and guest relations team members.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Provided end-of-month audits of the resort to upper management as required.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Managed team of four front desk agents, supervising personnel in issue resolution and check in process.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Expected in 06/2011
: Advanced Studies
Sussex Central High School - Stony Creek, VA
GPA:
Expected in
Associate of Arts:
Richard Bland College - Petersburg, VA
GPA:

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Resume Overview

School Attended

  • Sussex Central High School
  • Richard Bland College

Job Titles Held:

  • Data Controller
  • Customer Service Manager
  • Guest Services Supervisor

Degrees

  • Associate of Arts

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