Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Diligent team member offering expertise in turbine data entry. Highly organized and systematic in resolving data issues and completing coordinating uploads. Good problem-solving and decision-making abilities.
- Filing and data archiving
- Data transcription
- Error identification
- Meticulous attention to detail
- Advanced clerical knowledge
- Spreadsheet management
- Computer-savvy
- Verifying data accuracy
- Collecting information
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- Customer relationship management
- QuickBooks expert
- Strong problem solver
- Data processing
- Software troubleshooting
- Project management
- Excellent communication skills
- Time management
- Results-oriented
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05/2019 to Current Data Controller Glacier Bancorp – Phoenix, AZ,
- Managed daily accounting operations, including closing, reporting and reconciliation functions.
- Implemented multiple software conversions, including desktop setup and staff training.
- Provided guidance and leadership to numerous employees.
- Kept accurate records of malfunctions, equipment and parts used and maintenance performed using Excel.
- Supported Turbine department by compiling paperwork and taking detailed meeting minutes.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Collaborated in development of Q-Bond procedures.
- Collaborated with others to discuss new organizational opportunities.
01/2016 to 03/2019 Customer Service Manager Four Seasons Hotels Inc – Hampshire, IL,
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Automated contact management system to maintain efficient client organization.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
- Developed new sales scripts and strategies to expand profit opportunities.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Answered customer requests with friendly, knowledgeable service and support.
- Evaluated customer account information to assess current issues and determine potential solutions.
08/2013 to 12/2016 Guest Services Supervisor Diamond Resorts International – City, STATE,
- Coached employees on sticking to budget designed by guest services manager.
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
- Checked schedule of events to complete pre-planning and prevent issues.
- Established clear policies for concierge, front desk and guest relations team members.
- Assisted guests at check-in, providing information on various services within the hotel.
- Provided end-of-month audits of the resort to upper management as required.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Managed team of four front desk agents, supervising personnel in issue resolution and check in process.
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Expected in 06/2011 : Advanced Studies
Sussex Central High School - Stony Creek, VA
GPA:
Expected in Associate of Arts:
Richard Bland College - Petersburg, VA
GPA:
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