Diligent team member offering expertise in turbine data entry. Highly organized and systematic in resolving data issues and completing coordinating uploads. Good problem-solving and decision-making abilities.
Skills
Filing and data archiving
Data transcription
Error identification
Meticulous attention to detail
Advanced clerical knowledge
Spreadsheet management
Computer-savvy
Verifying data accuracy
Collecting information
Customer relationship management
QuickBooks expert
Strong problem solver
Data processing
Software troubleshooting
Project management
Excellent communication skills
Time management
Results-oriented
Experience
05/2019 to Current
Data ControllerGlacier Bancorp – Phoenix, AZ,
Managed daily accounting operations, including closing, reporting and reconciliation functions.
Implemented multiple software conversions, including desktop setup and staff training.
Provided guidance and leadership to numerous employees.
Kept accurate records of malfunctions, equipment and parts used and maintenance performed using Excel.
Supported Turbine department by compiling paperwork and taking detailed meeting minutes.
Attended departmental meetings, providing feedback to enhance future performance.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Collaborated in development of Q-Bond procedures.
Collaborated with others to discuss new organizational opportunities.
01/2016 to 03/2019
Customer Service ManagerFour Seasons Hotels Inc – Hampshire, IL,
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
Automated contact management system to maintain efficient client organization.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Created training manuals targeted at resolving simple and difficult customer issues.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Developed new sales scripts and strategies to expand profit opportunities.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Answered customer requests with friendly, knowledgeable service and support.
Evaluated customer account information to assess current issues and determine potential solutions.
08/2013 to 12/2016
Guest Services SupervisorDiamond Resorts International – City, STATE,
Coached employees on sticking to budget designed by guest services manager.
Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
Checked schedule of events to complete pre-planning and prevent issues.
Established clear policies for concierge, front desk and guest relations team members.
Assisted guests at check-in, providing information on various services within the hotel.
Provided end-of-month audits of the resort to upper management as required.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Managed team of four front desk agents, supervising personnel in issue resolution and check in process.
Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Expected in 06/2011
: Advanced Studies Sussex Central High School - Stony Creek, VA GPA:
Expected in
Associate of Arts: Richard Bland College - Petersburg, VA GPA:
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