data center technician resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Adept at installing network components, adding new lines, and configuring components. Sets up, troubleshoots, and optimizes peripheral devices. Proficient in updating hardware to meet performance demands. Committed to learning, unafraid to embrace a challenge, intent on working professionally in a thought-provoking team environment, managing multiple projects with completing priorities in a united, self-directed setting, and upholding scheduled deadlines.
Skills
Enterprise Data Center support
HP/SuperMicro/Aruba Server support
Cisco/PaloAlto/Opengear Network support
Windows & Linux OS
Cabling support (SM/MM/MPO/Copper)
ServiceNow/Remedy
Service desk support
Break-Fix/ Hands & Feet
Rack & Stack servers
Server repair/ maintenance
Hardware upgrades
Hardware configurations
Hardware diagnostics
Technical troubleshooting
LAN/WAN/VLAN/WLAN
Leading Projects
Organizational skills
Team Player
Training & Development
Customer support
Experience
Data Center Technician, 11/2019 to Current Microsoft Corporation – Paramus, NJ,
· Perform first-level diagnosis and troubleshooting support to end-users.
· Work under minimal supervision to provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware.
· Configure and support desktops, laptops, cell phones, and other hardware and peripherals.
· Properly escalate high priority and/or unresolved issues to Level 2 support.
· Monitor and respond to requests by email or over phone.
· Create and dispatch tickets.
· Trained team members and users in newly implemented and emerging technology to enhance business productivity.
· Received and prioritized support requests to maximize resource utilization.
· Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
· Updated and reconfigured existing and new computers with current software and operating systems.
· Created and updated technical documentation for network installations and changes to existing installations.
· Demonstrated leadership by making improvements to work processes and helping to train others.
· Improved operations by collaborating with team members and customers to find workable solutions.
· Provided excellent service and attention to customers when face-to-face or through phone conversations.
· Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
· Prioritized and organized tasks to efficiently accomplish service goals.
· Juggled multiple projects and tasks to ensure high quality and timely delivery.
· Demonstrated self-reliance by meeting and exceeding workflow needs.
Security Officer, 06/2016 to 11/2019 Goldfarb Properties – Bronx, NY,
· Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
· Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints.
· Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
· Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
· Reported irregularities such as fire and safety hazards to maintenance.
· Warned offenders about rule infractions and violations and verbally evicted violators from premises.
· Oversaw premises, including entry and exit of up to fifty employees and visitors daily.
· Drafted detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
· Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
· Conducted hourly patrols of key areas to spot and control security concerns.
· Secured personal and company goods against robbery, vandalism, and illegal entry.
Monitored central alarm systems for fire, intrusion and duress alarms
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
Crew Team Member, 01/2015 to 08/2015 Wendy's – Apache Junction, AZ,
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Communicated clearly and positively with co-workers and management.
Quickly and efficiently processed payments and made accurate change.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Worked well with crew members and openly invited coaching from management team.
Took initiative to find extra tasks when scheduled duties were completed.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Customer Service
Recorded orders by answering customer questions and entering requests in system
Provided excellent customer service by greeting customers and meeting quality expectations
Kept food preparation area, equipment and utensils clean and sanitary
Education and Training
Associate of Science: Computer Science, Expected in 12/2023 to Northwest Vista College - San Antonio, TX GPA:
[3.5] GPA
High School Diploma: , Expected in 06/2015 to Taft High School - San Antonio, TX GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved a Major outage by collaborating with external teams and finding the main issue with accuracy and efficiency
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