Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Skilled technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of hardware troubleshooting and sales.

  • Technical troubleshooting
  • Equipment setup
  • Supervision
  • Team management
  • Business operations
  • Business development and planning
  • Sales processes
  • Empowers high-performing sales teams
  • Time management
  • Vendor management
  • Coaching and mentoring
  • Networking issues
  • Software updates
  • Operational improvement
  • Relationship development
  • Problem resolution
  • Strategic account development
  • Order management
  • Sales presentations
  • Sales Reporting
  • Sales expertise
  • Book Of Business
Work History
03/2020 to Current
Data Center Operations Technician Iconma, L.L.C. Burlington, MA,
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Installed, upgraded, configured and tuned Server, and network systems and all associated middleware in LINUX and Windows environments.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Monitored systems in operation and input commands to troubleshoot areas such as hardware failure and networking issues.
  • Executed various techniques, including updating and running burn-in tests to maintain servers and systems, keeping networks fully operational during peak periods.
08/2019 to 03/2020
System Designer Swisslog Bethesda, MD,
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted Magnolia products and services using upselling and other sales strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Maintained an updated book of business to track potential revenue and client relations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared sales presentations for clients showing success and credibility of complex home theater products.
08/2017 to 08/2019
Sales Supervisor Republic Services Charlotte, NC,
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw frequent store recoveries to keep sales floor organized and presentable.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
  • Checked store merchandise regularly for proper display and replenishment.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supervised staff of 10-20 sales consultants utilizing effective communication and dynamic interpersonal skills.
  • Met with management and executives to provide insights into sales operations and make strategy recommendations.
09/2016 to 08/2017
Sales Consultant Southern Glazer's Wine And Spirits, Llc Seattle, WA,
  • Conferred with existing and potential customers to assess requirements and propose optimal computer solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Created detailed sales presentations to communicate product features and market data.
  • Processed credit and debit card payments to complete purchasing experience.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maximized customer retention by resolving issues quickly.
Expected in
High School Diploma:
Northern Virginia Community College - Manassas, VA,
  • Attended one year at Northern Virginia Community College
  • Perused an associates degree in engineering
Expected in 06/2015
High School Diploma:
Battlefield High School - Haymarket, VA

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Battlefield High School

Job Titles Held:

  • Data Center Operations Technician
  • System Designer
  • Sales Supervisor
  • Sales Consultant


  • High School Diploma
  • High School Diploma

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