Experienced Data Center Technician with over 6 years of experience in Information Technology Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements For Big Enterprises Like Wise JP Morgan Chase ,Amazon ,Ericsson etc. Consistently saved costs while increasing profits.
Skills
Linux operating system
Ubuntu
Implementing security measures
Compiling data
SAP PowerBuilder
Supervision
Relationship development
Team management
Project organization
Problem resolution
Business operations
Systems administration
Running backups
NetSuite ERP
Data audits
Relational Database Management
Education
Government Higher Secondary School Muridke PakistanPunjab Pakistan, Expected in 03/1997 – –F.A High School Diploma:Arts And Entertainment Management - GPA:
Punjab University Lahore Pakistan, Expected in 10/1999 – –Bachelors of Arts:Political Science - GPA:
Work History
Sentinel Technologies Inc - Data Center Feiled Technician Hillside, IL, 06/2019 - 03/2020
Managed systems and infrastructures by defining hardware requirements and planning storage capacity for Type, Type and Type databases.
Developed, updated and organized Software databases to handle customer and Type data.
Wrote and maintained technical and functional specifications to document database intentions and requirements.
Built databases and table structures following Type architecture methodology for web applications.
Tested programs and databases to identify issues and make necessary modifications.
Designed and developed Type and analytical data structures.
Set up and controlled user profiles and access levels for each database segment to protect important data.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Coordinated with project management staff on database development timelines and project scope.
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Planned and implemented security measures to safeguard vital business data.
Installed, upgraded, configured and tuned Type, Type and Type systems and all associated middleware in LINUX and Windows environments.
Implemented BI solution framework for end-to-end business intelligence projects.
Eliminated downtime by accurately implementing Type database.
Created and implemented database designs and data models.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Epic - Data Center Engineer Rochester, MN, 06/2017 - 12/2017
Managed systems and infrastructures by defining hardware requirements and planning storage capacity for Amazon, EC2 and Network databases.
Tested programs and databases to identify issues and make necessary modifications.
Coordinated with project management staff on database development timelines and project scope.
Installed, upgraded, configured and tuned Type, Type and Type systems and all associated middleware in LINUX and Windows environments.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Concord Hospitality - Data Center Operations Technician Lakewood, CO, 08/2013 - 03/2017
Created and improved Evergeen standards team-wide.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
Centralized information for Number business units' billing activities by streamlining billing and invoicing application with Brand Software and interfacing with Brand Software.
Trained and supported end-users with software, hardware and network standards and use processes.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Installed, modified and repaired software and hardware to resolve technical issues.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Addressed all questions and concerns from end users regarding Type program.
Performed tests of functionality, security and performance of different workstations and devices.
Teamed on hard push to resolve over Number support tickets resulting from failed rollout of new version of Software, clearing entire queue within Timeframe.
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School Attended
Government Higher Secondary School Muridke Pakistan
