Data And Business Process Analyst Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement. Enthusiastic, eager to contribute to team success through hard work and excellent organizational skills.


● Credit Risk Management

● System Implementation

● Report Preparation, Reconciliation

● Financial Analysis

● Lead for High Radius Implementation

● Lead for SAP (FSCM) Implementation

● Accounts Receivable Management

● Knowledge of Fair Debt

● Collections Management

● Collection Laws

● JDE Experience

● Systems Administration

● Process Improvement

● Visio Experience

● Cash Application Management

● DevOps Experience

● Project Management

● Success Factors Experience

● Medical Assistance Certificate

● Spanish Bilingual

● SAP Experience (SD, FTM)

Work History
Data and Business Process Analyst II, 01/2018 to 10/2020
World Fuel Services Corporation Chesapeake, VA,
  • Analyze and evaluate current state work methods, procedures, controls, information, and documentation systems.
  • Interview business clients to analyze their business requirements and recommend improvements to their business processes and operational procedures.
  • Document core operational processes, creating detailed process maps and associated materials.
  • Prepare and communicate regular project status reports with project stakeholders and business process owners (BPO's).
  • Follow the change management process to ensure that updates are fully documented.
  • Work closely with functional and business areas leads to ensure documented operational processes are understood and implemented consistently.
  • Develop materials, conduct training, and provide coaching to ensure staff across the company understand how to effectively use the process improvement methodology and tools.
  • Identify critical success factors, metrics, and KPIs in process analysis and design.
  • Support project feasibility and business case development, matching projects to the strategic priorities of the Business Partners.
  • Develop and track business process-related metrics.
  • Lead cross-functional global teams and manage multiple projects from small to large scope.
  • Partner with Continuous Improvement Lean Enterprise at CHS to review and revise training material as needed.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
Credit and A/R Operations Manager, 01/2016 to 01/2018
  • Responsible for overseeing CHS credit operations and systems including various tools and processes to support credit management, commercial collections, dispute and deduction management, Cash Application, Credit Card Processing, EFT, and terminal management for all business units served by Center of Excellence.
  • Participate as SME and credit operations liaison for SAP system implementations, upgrades, enhancements, and new development.
  • Continue development of cash application and related processes into the implementation of Shared Services Create measurable efficiencies in the timeliness and accuracy of posting customer payments and collection activities.
  • Facilitate and ensure proper procedures and distribution of reports for invoice disputes, Sox compliance, internal and external auditors, customers credit card payments, month-end balancing and reconciliation.
  • Develops metrics and implement on-going and/or ad-hoc reports.
Senior Credit Manager, 01/2013 to 01/2016
  • Actively manage credit for three Global Cargill Businesses in the Industrial and Foodservice Industries.
  • Review and monitor A/R exposure.
  • Provide guidance to BU controllers on Credit Risk Performance for both customers and suppliers.
  • Approve credit limits of up to $3myn.
  • Make recommendation on credit limit approval requests to Cargill Financial Risk Committee on requests above assigned authority level.
  • Continuously evaluate process needs and collaborate internally to identify efficiencies that consider best practices in achieving standardization and continuous process improvement.
  • Lead team of 16 different roles to effectively manage counterparty risk.
  • Mentor and Develop Credit Analysts and Credit Coordinators.
  • Analyze and Review the Allowance for Doubtful Accounts to ensure a proper reserve for all potential credit losses are established.
Credit Analyst - AR Manager, 01/2010 to 01/2013
  • Manages credit risk and establishes credit limits for an assigned customer portfolio, with outstanding receivables of $50 million and $275-$300million credit extended.
  • Monitors AR exposure reports, evaluates, analyzes and communicates changes in credit risk for assigned portfolio Conducts financial reviews according to the prescribed cycle to maintain credit quality of the portfolio.
  • Works as a mentor to junior analysts and provides guidance, direction, and next-level escalation for collectors and dispute coordinators.
  • Runs and manages reports to ensure compliance with audit requirements, data integrity, and internal controls.
  • Works closely with the Credit Coordinator, Senior Analysts, and AR Analysts to resolve special customer issues including recommendations on the design and implementation of collection/hold strategies.
Master of Arts: Leadership/ MBA, Expected in 05/2023
Augsburg College - Minneapolis, MN
BACHELOR OF BUSINESS ADMINISTRATION: Business Management, Spanish, Expected in 05/2008
Augsburg College - Minneapolis, MN
Volunteering Engagements : Past & Current

LYLA Latina Youth Leadership Academy - Mentor

CHS Diversity Employee Resource Group - Founder and Chair

Boys Scots of America - Committee Member

United Nations Association of MN - Board Member and Cultural Liaison

Cargill Employee Resource Group - Community Initiatives Lead

Consortium for Women Leaders in Public Service - Consultant

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Resume Overview

School Attended
  • Augsburg College
  • Augsburg College
Job Titles Held:
  • Data and Business Process Analyst II
  • Credit and A/R Operations Manager
  • Senior Credit Manager
  • Credit Analyst - AR Manager
  • Master of Arts