LiveCareer-Resume

data analytics manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Data management
  • Written Communication
  • Analytical skills
  • Microsoft Office
  • Compassion
  • Leadership
  • Customer Service
  • Cultural awareness
  • Teambuilding
  • Flexible & Adaptable
  • Good listening skills
  • Teamwork
  • Planning and Coordination
  • Computer skills
  • Responsible
Education
Newcastle University UK, Expected in No Degree : Supervisory Management - GPA :
  • Awarded pass in Supervisory Management
Newcastle University UK, Expected in Associate of Arts : Medical Secretarial - GPA :
  • Member of the Association of Medical Secretaries
Work History
Accenture - Data Analytics Manager
Culver City, CA, 11/2019 - Current
  • Ran statistical analyses within software to process large datasets.
  • Compiled, cleaned and manipulated data for proper handling.
  • Improved data collection methods by designing surveys, polls and other instruments.
  • Developed polished visualizations to share results of data analyses.
  • Developed and maintained courteous and effective working relationships.
  • Onboarded new temps by entering into ADP..
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in team-building activities to enhance working relationships.
  • Presented findings orally and in writing with advanced mathematical models.
Medpro Disposal - Customer Service Supervisor
Park Ridge, IL, 09/2014 - 11/2019
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
Perry Ellis International Inc. - Customer Service Lead
Miami, FL, 03/2013 - 08/2016
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Reviewed associate performance each week to identify training needs.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Sykes Call Center - Customer Service Team Manager
City, STATE, 08/2006 - 06/2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Used clients own software to keep records of customer interactions, customer accounts and file documents.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Identified and diminished performance gaps by coaching and supervising 24 subordinates.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and implemented productivity initiatives.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Effectively supervised staff of 24 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Communicated best practices among on-site and client personnel to align efforts and goals.

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Resume Overview

School Attended

  • Newcastle University
  • Newcastle University

Job Titles Held:

  • Data Analytics Manager
  • Customer Service Supervisor
  • Customer Service Lead
  • Customer Service Team Manager

Degrees

  • No Degree
  • Associate of Arts

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