Daily Operation Supervisor with excellent communication skills demonstrated by 15 years of experience in health care.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Coursework in Central Supply / Instrument Tech
Concentration in continuing education working towards Masters
Trains, orients and evaluates employee performance. Assures employees learn and execute work in the most efficient manner. Works with Manager to develop work assignment sheets. Assures the assignment is a good fit for the employees strengths and weaknesses. Performs formal evaluations timely. Helps staff set goals. Supervises operations and activities performed by the staff, assign tasks, provide quality control oversight. Amends assignments to adjust for changes in staffing and the needs of customers, and communicate all relevant information to the next shift. Oversees receiving of CS nightly replenishment order from hospital's med/surge distributor. Assures rigorous adherence to process. Communicates all discrepancies to CS Inventory. Works with distributor to resolve logistical, quality control, pallet integrity, and delivery timing problems by providing timely accurate feedback. Collaborates with other supervisors, coordinators and manager to review work flow for all department activities. Assists with restructuring as needed. Exchanges ideas and information about best practices and standard work for staff. Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and
visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. Adheres to, complies with and demonstrates support for the mission and values of Denver Health.
Sets clear expectations for staff by developing job specific customer service expectations and behaviors for each position supervised; clearly communicates expectations to each employee and establishes the
expectations as job requirements and performance appraisal components; delegates responsibility/authority whenever possible.
Conducts all performance evaluations on time, working with each employee at least annually to set specific behavioral goals.
Identifies training and staff development needs of employees and ensures appropriate training provided. Initiates formal/informal activities with employees to develop departmental cohesion and collegiality.
Actively identifies problems and opportunities for improvement;identifies appropriate solution and involves others in the implementation process. Instructing Assigning Work Reviewing Work
Takes physical inventory of supplies using hand held computer or point-of-use system. Picks and puts away needed supplies using system generated pick tickets. Corrects and closes paperwork generated during pick process. Properly archives paperwork accumulated during the shift.
Collects and properly transports dirty equipment from patient-care areas to Central Supply. Decontaminates equipment in accordance with established policies and procedures. Performs simple tests to assure equipment is functioning properly. Properly stores equipment in Central
Supply. Delivers the correct equipment to patient care areas as needed.
Changes out used COR carts as needed being sure to collect all needed paperwork. Follows the CS policy for maintaining the security of the COR cart drug drawer. Builds specialty kits and trays in accordance with procedureAssists with annual inventory preparations and counting. Monitor supplies for expiration and remove from inventory locations according to policy. Maintain cleanliness of equipment decontamination area, storeroom, and point-of-use stations. Report point-of-use equipment malfunctions to supervisory team. Complies with Central Supply professional expectations including attendance, call-in procedure, time clock, and dress code. Treats customers, co-workers, and supervisors with courtesy and respect. Completes paperwork as instructed and files properly. Communicates complete and accurately at huddle. Incorporates communication provided at huddle into daily activities. Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patients care. Answers telephones as needed. Places orders and discontinues order with rental vendors for specialty equipment. Properly
documents activities. Assists with stocking CS shelves as needed. Cleans break room
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.
Fill supply orders for Nurses, Doctors & other customers.
Supply Core Carts, OR supply Carts & Latex Free Bin.
Track Star Tech: Managed all Equipment belong to Central Supply, Patient Discharges of equipment & Patient transfers.
Pick & Deliver: Supplies to Pyxis Machines, Supply Scan & Hand held areas.
Training new Employee's on Pyxis Machines, Supply Scan & Hand held areas.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.
Properly directed inbound calls in phone queues to improve call flow.
Prevented store losses using awareness, attention to detail and integrity.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.
Reading, Writing, Bike riding & Drawing
Student Intern: Denver Department of Human Services 1997
Student Intern: Presbyterian St. Luke's Medical Center, Instrument Tech 1998
Extensive Lawson Training
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