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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Certified Technical Writer and Training Developer with 7 years of experience supporting agile teams, identifying gaps in existing processes, developing software and training documentation/materials, capturing user stories, and removing impediments for project teams.

Skills
  • Adult training/development
  • Public Speaking
  • Instruction Writing
  • Coaching and mentoring
  • Agile Workflow
  • HTML and XML
  • JIRA software
  • Problem resolution
  • Project Management
  • Team management
  • Visio
  • Client Relationships
  • Editing
  • MS Office
  • Process improvement
  • Technical Research
Education
George Washington University, The Washington, DC Expected in 08/2013 Master of Professional Studies : Publishing - GPA :
University of Central Florida Orlando, FL Expected in 07/2008 Bachelor of Arts : Interdisciplinary Studies - GPA :
Experiences and Accomplishments
Zscaler, Inc. - Cybersecurity Training Developer
Nevada City, CA, 01/2018 - Current
  • Conducts business analysis/requirement gathering sessions with software developers and Federal Student Aid (FSA) Stakeholders to develop e-learning/microlearning modules.
  • Develops role-based e-learning/instructional videos for FSA's Vulnerability Management Tracking Tool (VMTT) solution using Adobe Captivate LMS tool and PowerPoint.
  • Delivers Instructor Led trainings to subject matter experts and FSA Stakeholders through Microsoft Teams and brown bag presentations.
  • Holds recurring meetings with integrated project teams to develop process documents such as requirements traceability matrix, design documents, and user guides.
  • Develops cross-functional workflows using Visio to illustrate shared tasks, roles, and responsibilities to identify dependencies.

PROJECTS

FSA VMTT Solution - 2021: Develops Instructor Led virtual training to Information System Security Officers, POA&M Team, and other product end-users. Creates training materials such as manuals, jobs aids, and presentations. Develops microlearning demos for continued education purposes. Works with management and stakeholders to resolve any problems and challenges that may arise with training.

Vulnerability Management (VM) Process Roundtable - 2020: Facilitated meetings with FSA integrated project teams and stakeholders to identify gaps in current VM processes. Collaborated with developers to identify opportunities to automate existing manual processes.

GASATRAQ - 2019: Created user guide to instruct Guaranty Agencies (GAs) how to perform security self-assessments for National Institute of Standards and Technology (NIST) compliance.

Phacil Inc. - Infrastructure Technical Writer
City, STATE, 02/2016 - 01/2018
  • Managed software documentation including operating procedures, user guides, process workflows in SharePoint.
  • Held working group meetings with integrated project teams to identify gaps in NSF business processes.
  • Held meetings with NSF stakeholders to ensure process documentation met their business needs.
  • Created internal training materials for process improvement and onboarding new team members.

PROJECTS

Bulk Data Storage System (BDSS) API: Developed user guides and GUI content for the BDSS RESTful API, which allows the public to discover, search, and download patent and trademark data in bulk form.

Patent Trial and Appeal Board (PTAB) API: Developed user guides and GUI content for the PTAB RESTful API, which the latest public America Invents Action (AIA) Trials information to the public.

Quandrant Inc. - Technical Writer
City, STATE, 08/2015 - 02/2016
  • Supported the USPTO's Service Desk Branch with producing, editing, and distributing the agency's IT systems end-user documentation to internal and external stakeholders.
  • Provided updates to the USPTO Systems Status and Availability website, a site that provides operating status and availability of the agency's online business systems.
  • Developed cross-functional workflows for Incident Reporting Team for process improvement.
  • Worked with business stakeholders to migrate their content from SharePoint 2010 to 2013.
Integrity Management Consulting Inc. - Program Analyst (Technical Writer)
City, STATE, 06/2013 - 03/2015
  • Supported the Defense Healthcare Management System Modernization (DHMSM), a multi-billion Electronic Health Record Modernization (EHRM) program to develop a fully integrated EHR solution in support of care for Veterans and active duty service members.
  • Assisted DHMSM clients with developing request for proposals (RFP) appendices and supported Industry Day efforts.
  • Developed client briefings, statements of works, and performance work statements.
  • Developed briefing materials for DHMSM Program Manager and stakeholders.
  • Created training materials and held team brown bags for 60+ employees.
Affiliations

Allies in Action (Jacobs FSA Co-Founder)

July 2020 - Present

Washington DC Scrum User Group

10/2014 – Present

DC Women in Agile

10/2019 – Present

DC Web Women

08/2013 – 12/2017

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School Attended

  • George Washington University, The
  • University of Central Florida

Job Titles Held:

  • Cybersecurity Training Developer
  • Infrastructure Technical Writer
  • Technical Writer
  • Program Analyst (Technical Writer)

Degrees

  • Master of Professional Studies
  • Bachelor of Arts

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