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cyber security specialist resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Trusted Cyber Security Specialist protecting companies against both internal and external threats. Talented at preemptively detecting unidentified threat vectors and applying preventive measures to mitigate security flaws. Employs technological solutions and personnel training to harden both people and machines against malicious actors. Computer and IT Security Manager with strengths in team building and driving positive results. Motivating leader with dedication to building high-performance organizations focused on risk management and mitigation.

Accomplishments
Skills
  • Network Security Measures
  • Project Requirements
  • Active Listening
  • Erecting Firewalls
  • Data Encryption
  • Security Improvements
  • Computer Network Defense
  • Implementing Security Programs
  • Threat Detection
  • Risk Management Framework
  • Diagnostic Tools
  • Wire Shark Software
  • Splunk SIEM
  • Security Systems Knowledge
  • Threat Research
  • Cisco Jabber
  • Continuity Monitoring
  • Monitoring Tools
  • Wide Area Network (WAN)
  • Confidential Data Protection
  • Incident Escalation
  • Third-Party Collaboration
  • Local Area Network (LAN)
  • Operation and Information Security
  • Patch Management Software
  • Data Classification
  • Security Recommendations
  • Cost Savings
Work History
03/2020 to Current
Cyber Security Specialist Caci International Inc. Slidell, LA,
  • Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
  • Collaborate with Architects and Engineers to ensure adequate security solutions are in place to mitigate risks and meet business objectives and regulatory requirements
  • Collaborate with Business Divisions to improve the organization's email security posture
  • Identifies and reports on security incidents and events based on enterprise policies and procedures
  • Managed relationships with third-party intrusion detection system providers.
  • Conduct vulnerability scanning and document system vulnerabilities
  • Collaborated with third-party payment card industry (PCI) compliance partners.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Participated in creation of device hardening techniques and protocols.
  • Encrypted data and erected firewalls to protect confidential information.
01/XXX9 to 02/2020
IT Technical Support Specialist Major Tool Indianapolis, IN,
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
04/XXX5 to 12/XXX8
Technical Support Representative Ttec Phoenix, AZ,
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Maintained familiarity with API and authentication mechanisms for supported products.
Education
Expected in 11/2021 to to
Certifications: Information Technology
MyComputerCareer.com - Raleigh, NC
GPA:
Expected in 08/XXX4 to to
Master of Science: Technology And Management
ISMAD - TOGO,
GPA:
Certifications
  • CompTIA A+ | CompTIA Network+ | CompTIA Security+ | CompTIA Server+ | MTA Networking Fundementals, Linux | Cisco Certified Network Associate (CCNA) | Cybersecurity Analyst (CySA+), Certified Ethical hacker (CEH) | AWS Certified Security-Specialty ( SCS-C01), PMP
Languages
English:
Professional Working
Negotiated:
French:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • MyComputerCareer.com
  • ISMAD

Job Titles Held:

  • Cyber Security Specialist
  • IT Technical Support Specialist
  • Technical Support Representative

Degrees

  • Certifications
  • Master of Science

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