Highly motivated Security Specialist with 3+ years of experience who is able to maintain computer security by preventing hacks, viruses and unauthorized user access. Specialize in network monitoring security software installation and working to prevent cyber attacks especially in business and corporate settings.
Skills
Protecting networks
Reporting and documentation
Tenable Nessus
Encryption
Communications
MS Office
Business operations
Relationship development
Security systems
Problem resolution
Planning and coordination
Experience
Cyber Security Specialist, 10/2020 to Current 22Nd Century Technologies – Camden, NJ,
Analyzed system risk to identify and implement appropriate security countermeasures.
Audited networks and security systems to identify vulnerabilities.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Jr. Software Engineer, 02/2018 to 10/2020 Amazon.Com, Inc. – Torrance, CA,
Collaborated with product and engineering team members to define and develop new product concepts.
Learned Java, JavaScript, HTML and CSS in order to contribute to design and development of Application solutions.
Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
Gathered customer requirements and documented initial project ideas.
Logged and implemented development tasks based on system requirements and documented approaches.
Tested and troubleshot application and documented issue resolutions for development team.
Collected and defined customer requirements to produce product scopes.
Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Conferred with SME's to understand system load limitations and plan strategies to meet customer demands.
Participated in daily Scrum meetings to update on project progress.
Tested all software prior to going live to alleviate bugs and troubleshoot issues.
Created proof-of-concept prototype applications for demonstration and evaluation purposes.
Worked closely with development team members to identify and remove software bugs.
Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
Help Desk Analyst, 02/2018 to 06/2019 Alorica Inc. – Tulsa, OK,
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Trained new employees on support processes, procedures and knowledge base.
Assisted online users via live chat, web conference and phone to resolve issues related to IBM Rational Team Concert, Rational Doors Next Generation and Rational Quality Manager use and access.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Recorded information on support tickets and maintained until problems were resolved.
Assumed remote control over customers' computers when necessary to resolve problems.
Created new accounts, reset passwords and configured access to servers and file management software for users.
Maintained calm, professional demeanor when faced with high demand, high volume workloads.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Supported RTC customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Walked customers through processes of installing software or hardware and initial program start up procedures.
Managed user profiles, security access and shared file structures.
Assisted customers by troubleshooting and resolving technical problems.
Issued Rational software license codes to new and existing customers for RTC, RDNG and RQM bundles.
Shipping and Receiving Specialist, 06/2001 to 02/2018 Carlisle Companies Incorporated – Medina, OH,
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Protected company inventory by maintaining and organizing storage areas.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
Reported to Program Management, providing updates on anticipated task completion times to maintain timeline accountability.
Logged unit quantities and entered data within inventory database to facilitate records maintenance.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Followed customer instructions about placement of items and special considerations for handling.
Secured items in truck by strapping over protective padding.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Palletized boxes to streamline movement and shipment.
Education and Training
Master of Science: Cyber Security, Expected in 08/2019 Southern New Hampshire University - Hooksett, NH GPA:
Bachelor of Science: Business Studies in Information Technology , Expected in 05/2017 Southern New Hampshire University - Hooksett, NH GPA:
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