Interpersonal skills, Team building and Goal oriented.
Accomplishments
Number 1 call center rep on my team and number one call center team in the site. Helped my team be number 1 in reserves for our district while leading in percentage.
Experience
Customer Support Technician/Premier Support Solutions , 06/2015 to 11/2015 Gamestop Corp. – Atwater, CA,
Mobile device tech support over the phone and through Computer log me in sessions.
Walk customers through how to fix issues relating to mobile devices while providing customers with Premier Customer Service and meeting monthly call center goals.
Recreation Assistant / Assistant Manager, 04/2014 to 06/2015 Department Of Defense – Aurora, CO,
Receives and confirms telephone and e-mail campsite reservations.
Registers guests and assigns sites as needed.
Assists manager in daily operation of the facility.
Responsible for operation of the park in manager's absence.
Responsible for training staff for new reservation system.
Prepares daily cashiers report and makes night deposits.
Responsible for monthly inventory and end of month reports.
Responsible for throwing park events, paying contractors and running the parks post office.
Customer service over the phone, email and in person.
Various administrative tasks.
Club Operations Assistant / Assistant Manager, 08/2013 to 03/2014 Wegmans Food Markets, Inc. – Newark, NY,
Monitors operation of the club and supervises staff.
Responsible for issue, receipt and control of cash boxes.
Prepares a shift report.
Reviews scheduled events for the night and ensures that they are carried out by staff.
Ensures that only authorized patrons use the facility.
Handles card payments, bingo payouts and paid out tips to employees.
Assures patrons satisfaction by resolving complaints and other customer problems.
Provides instruction and guidance to all club staff members on functions taking place during that shift.
Works independently, referring unusual circumstances to supervisor.
Military Game Advisor, 07/2012 to 03/2014 GameStop – City, STATE,
Cashier
Outbound calls to customers
Customer Service
Inventory
Advise customers about games
Provided basic troubleshooting for mobile devices
Recreation Aid, 10/2011 to 08/2013 Department Of The Air Force – City, STATE,
Sales, Customer Service, put away stock, inventory, call customers and Advise customers about games.
Assist in the operation and maintenance of indoor and outdoor recreation facilities.
Set up recreation areas for scheduled activities; took reservations and payment, notified participants of schedule changes, and decorated for special events or parties.
Provides clients with equipment for events and activities.
Posted scheduled activity announcements.
Customer Service and various Administrative tasks.
Ensures catered events run smoothly and assist in restaurant when needed.
Pre-School Teacher / Child Program Assistant, 05/2010 to 04/2011 Department Of The Air Force – City, STATE,
Provided and led planned activities, projects and life skills.
Supervised children during daily schedule of activities.
Cared for special needs children as directed by the supervisor.
Maintained program participation data and daily reports.
Observed program participants for signs that may indicate illness, abuse and neglect.
Cashier Customer Service, 2009 to 09/2009 Petco – City, STATE,
inventory, animal care and put away stock.
Dog and cat specialist.
Employee of the month.
Intern Storm Water Permitting and Enforcement, 03/2008 to 11/2008 State Of Connecticut Department Of Environmental Protection – City, STATE,
Collected water from construction sites to be tested for the State of Connecticut.
Compiled spreadsheets and charts for water test results.
Assembled Notices of Violations to be sent out to staff and permit applicants.
Prepared files and various administrative tasks.
Usher, Cashier, 08/2002 to 06/2008 Showcase Cinemas – City, STATE,
supervised, ensured that no problems existed in theaters, took tickets, inventory and helped in other areas.
Sold tickets and handled cash.
Customer Service
Student Worker / Administrative Assistant, 05/2006 to 08/2007 University Of Connecticut Student Financial Aid Services – City, STATE,
Cross-trained in all departments of Financial Aid (Processing HRO and client services).
Responsible for performed all administrative tasks payroll input / update.
Helped make sure budgets where being followed.
Processed student loans and.
Handled time off requests.
Commercial Lines Intern, 11/2003 to 07/2005 Travelers – City, STATE,
Records Retention-Document Services Department.
Successfully completed variety of detailed responsibilities in accuracy sensitive, deadline driven setting including.
Prepared and assembled Loss Runs for distribution to field staff and clients.
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School Attended
University of Connecticut
Job Titles Held:
Customer Support Technician/Premier Support Solutions
