customer support technician premier support solutions resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Motivated professional who works well in teams.

  • Microsoft office products at an expert level
  • Interpersonal skills, Team building and Goal oriented.

Number 1 call center rep on my team and number one call center team in the site. Helped my team be number 1 in reserves for our district while leading in percentage.

06/2015 to 11/2015
Customer Support Technician/Premier Support Solutions Gamestop Corp. Atwater, CA,
  • Mobile device tech support over the phone and through Computer log me in sessions.
  • Walk customers through how to fix issues relating to mobile devices while providing customers with Premier Customer Service and meeting monthly call center goals.
04/2014 to 06/2015
Recreation Assistant / Assistant Manager Department Of Defense Aurora, CO,
  • Receives and confirms telephone and e-mail campsite reservations.
  • Registers guests and assigns sites as needed.
  • Assists manager in daily operation of the facility.
  • Responsible for operation of the park in manager's absence.
  • Responsible for training staff for new reservation system.
  • Prepares daily cashiers report and makes night deposits.
  • Responsible for monthly inventory and end of month reports.
  • Responsible for throwing park events, paying contractors and running the parks post office.
  • Customer service over the phone, email and in person.
  • Various administrative tasks.
08/2013 to 03/2014
Club Operations Assistant / Assistant Manager Wegmans Food Markets, Inc. Newark, NY,
  • Monitors operation of the club and supervises staff.
  • Responsible for issue, receipt and control of cash boxes.
  • Prepares a shift report.
  • Reviews scheduled events for the night and ensures that they are carried out by staff.
  • Ensures that only authorized patrons use the facility.
  • Handles card payments, bingo payouts and paid out tips to employees.
  • Assures patrons satisfaction by resolving complaints and other customer problems.
  • Provides instruction and guidance to all club staff members on functions taking place during that shift.
  • Works independently, referring unusual circumstances to supervisor.
07/2012 to 03/2014
Military Game Advisor GameStop City, STATE,
  • Cashier
  • Outbound calls to customers
  • Customer Service
  • Inventory
  • Advise customers about games
  • Provided basic troubleshooting for mobile devices

10/2011 to 08/2013
Recreation Aid Department Of The Air Force City, STATE,
  • Sales, Customer Service, put away stock, inventory, call customers and Advise customers about games.
  • Assist in the operation and maintenance of indoor and outdoor recreation facilities.
  • Set up recreation areas for scheduled activities; took reservations and payment, notified participants of schedule changes, and decorated for special events or parties.
  • Provides clients with equipment for events and activities.
  • Posted scheduled activity announcements.
  • Customer Service and various Administrative tasks.
  • Ensures catered events run smoothly and assist in restaurant when needed.
05/2010 to 04/2011
Pre-School Teacher / Child Program Assistant Department Of The Air Force City, STATE,
  • Provided and led planned activities, projects and life skills.
  • Supervised children during daily schedule of activities.
  • Cared for special needs children as directed by the supervisor.
  • Maintained program participation data and daily reports.
  • Observed program participants for signs that may indicate illness, abuse and neglect.
2009 to 09/2009
Cashier Customer Service Petco City, STATE,
  • inventory, animal care and put away stock.
  • Dog and cat specialist.
  • Employee of the month.
03/2008 to 11/2008
Intern Storm Water Permitting and Enforcement State Of Connecticut Department Of Environmental Protection City, STATE,
  • Collected water from construction sites to be tested for the State of Connecticut.
  • Compiled spreadsheets and charts for water test results.
  • Assembled Notices of Violations to be sent out to staff and permit applicants.
  • Prepared files and various administrative tasks.
08/2002 to 06/2008
Usher, Cashier Showcase Cinemas City, STATE,
  • supervised, ensured that no problems existed in theaters, took tickets, inventory and helped in other areas.
  • Sold tickets and handled cash.
  • Customer Service
05/2006 to 08/2007
Student Worker / Administrative Assistant University Of Connecticut Student Financial Aid Services City, STATE,
  • Cross-trained in all departments of Financial Aid (Processing HRO and client services).
  • Responsible for performed all administrative tasks payroll input / update.
  • Helped make sure budgets where being followed.
  • Processed student loans and.
  • Handled time off requests.
11/2003 to 07/2005
Commercial Lines Intern Travelers City, STATE,
  • Records Retention-Document Services Department.
  • Successfully completed variety of detailed responsibilities in accuracy sensitive, deadline driven setting including.
  • Prepared and assembled Loss Runs for distribution to field staff and clients.
  • Gathered data, compiled records, verified / entered content and generated management reports.
  • Assembled / printed policies for distribution to field and to customers.
  • Provided administrative support for wide range of technical / professional disciplines.
Expected in December, 2007
Bachelor of Arts: Sociology / Geography
University of Connecticut - Storrs, CT
  • Administrative support, Budgets, call center, charts, Customer Service, Training, e-mail, Special events, Inventory, Microsoft office, PowerPoint, payroll, Sales, spreadsheets, supervisor, tech support.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Connecticut

Job Titles Held:

  • Customer Support Technician/Premier Support Solutions
  • Recreation Assistant / Assistant Manager
  • Club Operations Assistant / Assistant Manager
  • Military Game Advisor
  • Recreation Aid
  • Pre-School Teacher / Child Program Assistant
  • Cashier Customer Service
  • Intern Storm Water Permitting and Enforcement
  • Usher, Cashier
  • Student Worker / Administrative Assistant
  • Commercial Lines Intern


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: