- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Motivated professional who works well in teams.
- Microsoft office products at an expert level
| - Interpersonal skills, Team building and Goal oriented.
|
Number 1 call center rep on my team and number one call center team in the site. Helped my team be number 1 in reserves for our district while leading in percentage.
Customer Support Technician/Premier Support Solutions , 06/2015 to 11/2015
Gamestop Corp. – Atwater, CA,
- Mobile device tech support over the phone and through Computer log me in sessions.
- Walk customers through how to fix issues relating to mobile devices while providing customers with Premier Customer Service and meeting monthly call center goals.
Recreation Assistant / Assistant Manager, 04/2014 to 06/2015
Department Of Defense – Aurora, CO,
- Receives and confirms telephone and e-mail campsite reservations.
- Registers guests and assigns sites as needed.
- Assists manager in daily operation of the facility.
- Responsible for operation of the park in manager's absence.
- Responsible for training staff for new reservation system.
- Prepares daily cashiers report and makes night deposits.
- Responsible for monthly inventory and end of month reports.
- Responsible for throwing park events, paying contractors and running the parks post office.
- Customer service over the phone, email and in person.
- Various administrative tasks.
Club Operations Assistant / Assistant Manager, 08/2013 to 03/2014
Wegmans Food Markets, Inc. – Newark, NY,
- Monitors operation of the club and supervises staff.
- Responsible for issue, receipt and control of cash boxes.
- Prepares a shift report.
- Reviews scheduled events for the night and ensures that they are carried out by staff.
- Ensures that only authorized patrons use the facility.
- Handles card payments, bingo payouts and paid out tips to employees.
- Assures patrons satisfaction by resolving complaints and other customer problems.
- Provides instruction and guidance to all club staff members on functions taking place during that shift.
- Works independently, referring unusual circumstances to supervisor.
Military Game Advisor, 07/2012 to 03/2014
GameStop – City, STATE,
- Cashier
- Outbound calls to customers
- Customer Service
- Inventory
- Advise customers about games
- Provided basic troubleshooting for mobile devices
Recreation Aid, 10/2011 to 08/2013
Department Of The Air Force – City, STATE,
- Sales, Customer Service, put away stock, inventory, call customers and Advise customers about games.
- Assist in the operation and maintenance of indoor and outdoor recreation facilities.
- Set up recreation areas for scheduled activities; took reservations and payment, notified participants of schedule changes, and decorated for special events or parties.
- Provides clients with equipment for events and activities.
- Posted scheduled activity announcements.
- Customer Service and various Administrative tasks.
- Ensures catered events run smoothly and assist in restaurant when needed.
Pre-School Teacher / Child Program Assistant, 05/2010 to 04/2011
Department Of The Air Force – City, STATE,
- Provided and led planned activities, projects and life skills.
- Supervised children during daily schedule of activities.
- Cared for special needs children as directed by the supervisor.
- Maintained program participation data and daily reports.
- Observed program participants for signs that may indicate illness, abuse and neglect.
Cashier Customer Service, 2009 to 09/2009
Petco – City, STATE,
- inventory, animal care and put away stock.
- Dog and cat specialist.
- Employee of the month.
Intern Storm Water Permitting and Enforcement, 03/2008 to 11/2008
State Of Connecticut Department Of Environmental Protection – City, STATE,
- Collected water from construction sites to be tested for the State of Connecticut.
- Compiled spreadsheets and charts for water test results.
- Assembled Notices of Violations to be sent out to staff and permit applicants.
- Prepared files and various administrative tasks.
Usher, Cashier, 08/2002 to 06/2008
Showcase Cinemas – City, STATE,
- supervised, ensured that no problems existed in theaters, took tickets, inventory and helped in other areas.
- Sold tickets and handled cash.
- Customer Service
Student Worker / Administrative Assistant, 05/2006 to 08/2007
University Of Connecticut Student Financial Aid Services – City, STATE,
- Cross-trained in all departments of Financial Aid (Processing HRO and client services).
- Responsible for performed all administrative tasks payroll input / update.
- Helped make sure budgets where being followed.
- Processed student loans and.
- Handled time off requests.
Commercial Lines Intern, 11/2003 to 07/2005
Travelers – City, STATE,
- Records Retention-Document Services Department.
- Successfully completed variety of detailed responsibilities in accuracy sensitive, deadline driven setting including.
- Prepared and assembled Loss Runs for distribution to field staff and clients.
- Gathered data, compiled records, verified / entered content and generated management reports.
- Assembled / printed policies for distribution to field and to customers.
- Provided administrative support for wide range of technical / professional disciplines.
Bachelor of Arts: Sociology / Geography, Expected in December, 2007
University of Connecticut - Storrs, CT
GPA:
- Administrative support, Budgets, call center, charts, Customer Service, Training, e-mail, Special events, Inventory, Microsoft office, PowerPoint, payroll, Sales, spreadsheets, supervisor, tech support.
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