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customer support technician premier support solutions resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated professional who works well in teams.

Highlights
  • Microsoft office products at an expert level
  • Interpersonal skills, Team building and Goal oriented.
Accomplishments

Number 1 call center rep on my team and number one call center team in the site. Helped my team be number 1 in reserves for our district while leading in percentage.

Experience
06/2015 to 11/2015
Customer Support Technician/Premier Support Solutions Gamestop Corp. Atwater, CA,
  • Mobile device tech support over the phone and through Computer log me in sessions.
  • Walk customers through how to fix issues relating to mobile devices while providing customers with Premier Customer Service and meeting monthly call center goals.
04/2014 to 06/2015
Recreation Assistant / Assistant Manager Department Of Defense Aurora, CO,
  • Receives and confirms telephone and e-mail campsite reservations.
  • Registers guests and assigns sites as needed.
  • Assists manager in daily operation of the facility.
  • Responsible for operation of the park in manager's absence.
  • Responsible for training staff for new reservation system.
  • Prepares daily cashiers report and makes night deposits.
  • Responsible for monthly inventory and end of month reports.
  • Responsible for throwing park events, paying contractors and running the parks post office.
  • Customer service over the phone, email and in person.
  • Various administrative tasks.
08/2013 to 03/2014
Club Operations Assistant / Assistant Manager Wegmans Food Markets, Inc. Newark, NY,
  • Monitors operation of the club and supervises staff.
  • Responsible for issue, receipt and control of cash boxes.
  • Prepares a shift report.
  • Reviews scheduled events for the night and ensures that they are carried out by staff.
  • Ensures that only authorized patrons use the facility.
  • Handles card payments, bingo payouts and paid out tips to employees.
  • Assures patrons satisfaction by resolving complaints and other customer problems.
  • Provides instruction and guidance to all club staff members on functions taking place during that shift.
  • Works independently, referring unusual circumstances to supervisor.
07/2012 to 03/2014
Military Game Advisor GameStop City, STATE,
  • Cashier
  • Outbound calls to customers
  • Customer Service
  • Inventory
  • Advise customers about games
  • Provided basic troubleshooting for mobile devices

10/2011 to 08/2013
Recreation Aid Department Of The Air Force City, STATE,
  • Sales, Customer Service, put away stock, inventory, call customers and Advise customers about games.
  • Assist in the operation and maintenance of indoor and outdoor recreation facilities.
  • Set up recreation areas for scheduled activities; took reservations and payment, notified participants of schedule changes, and decorated for special events or parties.
  • Provides clients with equipment for events and activities.
  • Posted scheduled activity announcements.
  • Customer Service and various Administrative tasks.
  • Ensures catered events run smoothly and assist in restaurant when needed.
05/2010 to 04/2011
Pre-School Teacher / Child Program Assistant Department Of The Air Force City, STATE,
  • Provided and led planned activities, projects and life skills.
  • Supervised children during daily schedule of activities.
  • Cared for special needs children as directed by the supervisor.
  • Maintained program participation data and daily reports.
  • Observed program participants for signs that may indicate illness, abuse and neglect.
2009 to 09/2009
Cashier Customer Service Petco City, STATE,
  • inventory, animal care and put away stock.
  • Dog and cat specialist.
  • Employee of the month.
03/2008 to 11/2008
Intern Storm Water Permitting and Enforcement State Of Connecticut Department Of Environmental Protection City, STATE,
  • Collected water from construction sites to be tested for the State of Connecticut.
  • Compiled spreadsheets and charts for water test results.
  • Assembled Notices of Violations to be sent out to staff and permit applicants.
  • Prepared files and various administrative tasks.
08/2002 to 06/2008
Usher, Cashier Showcase Cinemas City, STATE,
  • supervised, ensured that no problems existed in theaters, took tickets, inventory and helped in other areas.
  • Sold tickets and handled cash.
  • Customer Service
05/2006 to 08/2007
Student Worker / Administrative Assistant University Of Connecticut Student Financial Aid Services City, STATE,
  • Cross-trained in all departments of Financial Aid (Processing HRO and client services).
  • Responsible for performed all administrative tasks payroll input / update.
  • Helped make sure budgets where being followed.
  • Processed student loans and.
  • Handled time off requests.
11/2003 to 07/2005
Commercial Lines Intern Travelers City, STATE,
  • Records Retention-Document Services Department.
  • Successfully completed variety of detailed responsibilities in accuracy sensitive, deadline driven setting including.
  • Prepared and assembled Loss Runs for distribution to field staff and clients.
  • Gathered data, compiled records, verified / entered content and generated management reports.
  • Assembled / printed policies for distribution to field and to customers.
  • Provided administrative support for wide range of technical / professional disciplines.
Education
Expected in December, 2007
Bachelor of Arts: Sociology / Geography
University of Connecticut - Storrs, CT
GPA:
Skills
  • Administrative support, Budgets, call center, charts, Customer Service, Training, e-mail, Special events, Inventory, Microsoft office, PowerPoint, payroll, Sales, spreadsheets, supervisor, tech support.

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Resume Overview

School Attended

  • University of Connecticut

Job Titles Held:

  • Customer Support Technician/Premier Support Solutions
  • Recreation Assistant / Assistant Manager
  • Club Operations Assistant / Assistant Manager
  • Military Game Advisor
  • Recreation Aid
  • Pre-School Teacher / Child Program Assistant
  • Cashier Customer Service
  • Intern Storm Water Permitting and Enforcement
  • Usher, Cashier
  • Student Worker / Administrative Assistant
  • Commercial Lines Intern

Degrees

  • Bachelor of Arts

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