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Customer Service Trainer Resume Example

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CUSTOMER SERVICE TRAINER
Professional Summary

Expert retail sales professional offering 19 years of experience in the retail industry. Retail sales professional versed in product placement and merchandising. Areas of expertise include sales, customer relations, inventory management and people management. Enthusiastic, outgoing and reliable sales professional proficient at building positive relationships with new and existing customers by offering superior customer service. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule.

Skills
  • Customer-oriented
  • Retail sales
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
  • Personable
  • Natural leader


    • Computer literate
    • POS systems knowledge
    • Credit card transactions
    • Consistently meets sales goals
    • Upselling techniques
    • Merchandising
    • Stocking
    Work History
    Customer Service Trainer, 07/2017 to 08/2020
    Company Name – City, State

    Customer Service Trainer..........................

    • Welcomed, greeted and assisted guests in high-traffic store.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
    • Maintained up-to-date knowledge of product and service changes.
    • Trained staff on operating procedures and company services.
    • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
    • Maintained accurate system inventory by correctly inputting data changes.
    • Answered questions about store policies and concerns to support positive customer experiences.
    • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
    • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
    • Handled
      customer
      complaints
      and
      concerns
      and escalated to direct supervisor for quick resolution.
    • Supported front end procedures to keep items well-stocked to prevent shrinkage.
    • Called for back up cashiers during peak times to minimize wait time for customers.
    • Performed cash, card and check transactions to complete customer purchases.
    Sales in Appliance and Fine Jewelry Departments, 08/2001 to 05/2017
    Company Name – City, State
    • Operated a cash register for cash, check and credit card transactions.
    • Stocked and replenished merchandise according to store merchandising layouts.
    • Priced merchandise, stocked shelves and took inventory of supplies.
    • Cleaned and organized the store, including the checkout desk and displays.
    • Alerted customers to upcoming sales events and promotions.
    • Identified potential shoplifters and alerted management.
    • Trained new sales associates.
    • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
    • Handled all customer relations issues in a gracious manner and in accordance with company policies.
    • Welcomed customers into the store and helped them locate items.
    • Educated customers about the brand to incite excitement about the company's mission and values.
    • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
    • Used time efficiently when not serving customers.
    • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    • Followed merchandising guidelines to present visually appealing displays.
    • Mentored new sales associates to contribute to the store's positive culture.
    • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
    • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
    • Determined customer needs by asking relevant questions and listening actively to the responses.
    • Maintained established merchandising standards on the sales floor and promotional displays.
    Computer Programmer , 03/1985 to 07/2001
    Company Name – City, State
    • Specialized in system design, system integration, custom applications development, applications testing and end-user training.
    • ​Responsible for patient billing systems in the home health care and personal care field.
    • Patient data collection, process and electronically bill client services to Medicare, Medicaid and private insurance companies.
    • Scheduling system to schedule physicians, nurses and patients.
    • Complete major accounting and record keeping functions.
    • License plate inventory system used by airports to document automobile traffic and daily parking revenue.
    ​
    Education
    Associate of Applied Science: Business Computer Programming, 1985
    Wake Technical College - City, State
    General Business Course Diploma: 1980
    Hardbarger Business College - City, State
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    Resume Overview

    School Attended

    • Wake Technical College
    • Hardbarger Business College

    Job Titles Held:

    • Customer Service Trainer
    • Sales in Appliance and Fine Jewelry Departments
    • Computer Programmer

    Degrees

    • Associate of Applied Science : Business Computer Programming , 1985
      General Business Course Diploma : 1980

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